Customer Service Representative

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

• Handle inquiries and complaints via phone, email and in-person, providing product information and resolving issues efficiently.
• Maintain accurate customer records and process transactions in the ERP system.
• Engage walk-in customers with counter sales support and collaborate with sales, drivers and warehouse teams to ensure timely order fulfillment.
• Contribute to sales growth by identifying new opportunities and upselling.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience.

Reports to the Branch Manager and has no direct reports. Coordinates with internal teams—sales, drivers and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.

None.

Primarily sedentary with extended periods of sitting or standing, routine computer and phone use. Occasional movement around the office to assist walk-in customers or access equipment. May lift up to 20 pounds. Clear verbal and written communication essential.

On-site, fast-paced office setting involving extended periods at a computer, frequent collaboration with team members and direct interaction with walk-in customers. Success depends on strong communication, quick problem-solving and ability to thrive in a dynamic, deadline-driven environment.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.

• Proven sales and customer support experience.
• Strong communication, presentation and active listening skills.
• Skilled in multitasking, prioritization and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem-solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred, other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

High school diploma or equivalent required.

Associate’s or bachelor’s degree in communications or business management.

1-2 years customer service experience.

No certifications required.

• Customer Focus – Builds strong relationships and delivers personalized service.
• Effective Communication – Clear, professional verbal and written interactions.
• Sales Acumen – Identifies opportunities and drives business growth.
• CRM & ERP Proficiency – Manages customer data and transactions efficiently.
• Team Collaboration – Works cross-functionally with sales, logistics and warehouse teams.
• Problem Solving – Resolves issues with strategic thinking and empathy.
• Time Management – Prioritizes tasks in a fast-paced, deadline-driven environment.
• Innovation & Learning – Adapts quickly and embraces continuous development.
• Trust & Integrity – Demonstrates reliability and alignment with company values.
• Cultural Fit – Embodies the “Make Money and Have Fun!” mindset.

Base salary ranges from…