Counselor, Customer Service Rep, Customer Service​/HelpDesk

Description

Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.

We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place.

The Housing Counselor shall be responsible to provide direct counseling and education to a portion of the customers of HRH’s Home Buyer Education Programs. The position shall also be responsible for the administrative duties of HRH’s Home Buyer Education programs. Duties may include, but are not limited to:

• Process HBE Enrollment forms, including obtaining credit reports, entering data into the Neighbor Works Compass software, creating files, and notifying customers to schedule initial consultations.
• Maintain customer database and record activity in NW Compass software.
• Maintain customer files, and other files, necessary to the HBE department.
• Obtain and process statistical information for reporting, including Neighbor Works® quarterly production reports, NPC Annual reports, HRH monthly stats, and other assorted grants & reports as determined.

Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.

We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place.

The Housing Counselor shall be responsible to provide direct counseling and education to a portion of the customers of HRH’s Home Buyer Education Programs. The position shall also be responsible for the administrative duties of HRH’s Home Buyer Education programs. Duties may include, but are not limited to:

• Process HBE Enrollment forms, including obtaining credit reports, entering data into the Neighbor Works Compass software, creating files, and notifying customers to schedule initial consultations.
• Maintain customer database and record activity in NW Compass software.
• Maintain customer files, and other files, necessary to the HBE department.
• Obtain and process statistical information for reporting, including Neighbor Works® quarterly production reports, NPC Annual reports, HRH monthly stats, and other assorted grants & reports as determined.

• Directly providing pre-and post-purchase education in-group settings.
• Providing one-on-one housing counseling services.
• Determining customer eligibility, and compiling accurate documentation, for various loan products, grants, and other housing related programs.
• Other duties as required.

REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES:

Associates degree and/or three years related experience in the lending or teaching fields. Bi-lingual English/Spanish skills preferred. Strong computer and office equipment skills. Ability to work a flexible schedule. Self-motivated and goal oriented. The ability to work independently, yet functions well as a team. Ability to work with diverse groups, good written and oral communication skills, and organization skills; maturity and professional judgment needed.

Telephone and valid driver’s license required.

Salary: $55,000 - 60,000 per year

Location:

Poughkeepsie, NY

Immediate Supervisor:
Director of Home ownership & Education

Equity is a core value at Hudson River Housing. We believe in promoting a culture that decenters bias, celebrates difference, enhances equitable communication, and nurtures relationship building.

It is important to us that community members have access to stable means of economic growth. We are continually committed to hiring from within our community including applicants with lived experience…