Assistant Director, Student Financial Se

Overview

The Assistant Director of Student Financial Services provides specialized financial aid advising and proactive outreach to continuing and returning students with a focus on reducing financial barriers that impact student retention. This person will collaborate with campus partners to identify and support at‑risk students through individualized counseling, targeted interventions, and enrollment support strategies. In addition, the role coordinates financial aid administration and compliance activities for the Higher Education Opportunity Program (HEOP) while promoting student success and persistence.

• 1 year of financial aid, student services or higher education experience
• Bachelor’s degree in related field
• Strong interpersonal, communication, and customer service skills

• Provide individualized financial aid advising to continuing and returning students, including FAFSA troubleshooting, funding strategy guidance, and responsible borrowing counseling.
• Conduct targeted outreach and proactive intervention for at‑risk student populations.
• Collaborate with campus partners to support retention initiatives, student success strategies, and case management for financially vulnerable students.
• Develop and maintain financial aid advising resources and training materials for academic advisors and campus partners.
• Coordinate financial aid administration for the Higher Education Opportunity Program (HEOP), including eligibility review, awarding, reconciliation, reporting, and compliance activities.
• Monitor compliance with federal, state, institutional, and program‑specific financial aid regulations.
• Support winter and summer enrollment and retention initiatives through outreach and individualized counseling.
• Other duties as assigned.

• Experience with Banner and/or Ellucian Systems.
• Knowledge of the Higher Education Opportunity Program (HEOP)
• Experience supporting retention, student success, or advising initiatives.