Card Services Specialist

Card Services Specialist

Location: Poughkeepsie, NY

Salary: $26.00-$31.00 per hour, based on experience

Job Type: Full-Time | On-site

At TEG Federal Credit Union, we’re more than a financial institution; we’re a team committed to supporting our employees and the communities we serve. We are currently seeking a detail‑oriented Card Services Specialist to join our Accounting Department in Poughkeepsie, NY. This is an excellent opportunity for an accounting professional looking to grow within a collaborative, mission‑driven organization.

In this role, you will be responsible for a range of accounting functions that support the credit union’s daily operations and month‑end processes. Your responsibilities will include:

• Handle debit card disputes/chargebacks, unauthorized transaction claims, and merchant inquiries.
• Communicate with members, vendors, and internal teams to resolve issues and gather required information.
• Process ATM and debit card settlements.
• Complete fraud investigations.
• Maintain and reconcile general ledger (GL) accounts related to transactions and disputes.
• Post transactions to member accounts and ensure proper account coding.
• Research and resolve discrepancies with financial institutions and internal teams.
• Maintain organized records in compliance with data retention policies.

• 3+ years of debit card dispute processing.
• Experience working in a credit union or financial institution (required).
• Associate degree, relevant certification, or equivalent experience (preferred).
• Knowledge of FIS and/or Jack Henry Symitar (desirable).
• Knowledge of Visa/Mastercard compliance.
• Strong knowledge of basic accounting principles and transaction processing.
• Proficiency in Microsoft Excel and general computer systems.
• Excellent attention to detail and accuracy.
• Strong communication skills and ability to handle confidential information.
• Ability to manage multiple tasks and meet deadlines.

• Competitive hourly pay: $26-$31 per hour.
• Health, dental, and vision insurance.
• 401(k) with match + defined benefit pension plan.
• Paid time off and holidays.
• Ongoing training and growth opportunities.
• A positive, team-focused culture.

Apply Now for immediate consideration!

TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.

TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify, please visit (Use the "Apply for this Job" box below)..