Customer Service Specialist- Per Diem

Customer Service Specialist – Per Diem at Access:
Supports for Living

2 days ago – be among the first 25 applicants

At Access:
Supports for Living and our Access:
Network partners, we help people live the healthiest and fullest lives possible – and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose.

If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be.

Location: Poughkeepsie, NY On Site

Hours: Per Diem – flexible hours (8 to 24 hours weekly)

Rate of Pay: $22.00 per hour

• Be customer focused, able to multi‑task in a high volume community counseling center
• Register new clients for services, verify insurance information, collect co‑pays, and schedule appointments
• Answer phones, direct calls, and take messages
• Scan to electronic healthcare records, copy, file, and archive charts
• Submit emails
• Perform other duties as assigned

• Minimum 1 year in a clerical support role
• Computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records
• Excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus

• Answering calls
• Emailing
• Faxing
• Co‑pay collection
• Mail processing
• Appointment scheduling
• Registration of new clients

• Assignments may be determined at a future date

• High School Diploma or GED

• Must be capable of sitting or standing in front of a computer for long periods of time
• Able to work in an open space floor plan
• Must be capable of moving throughout the workday and follow people served throughout the community
• Work alongside co‑workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > 25 pounds

EEO Employer