Patient Service Representative

Customer Service Representative

Location: Poughkeepsie, NY

Pay Range: $17.00/hr - $20.00/hr

• Answer phones and respond to all inquiries from patients, vendors, insurance companies and other medical facilities, handling 100-200 incoming calls per day.
• Re‑schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow‑up appointment scheduling in database.
• Take clear and accurate messages on behalf of other departments.
• Respond to patients’ questions and needs by editing, canceling and re‑scheduling appointments as necessary according to clinic protocols.
• Review physician schedules regularly to maximize capacity and verify correct scheduling.
• Create testing orders for patients and fax or mail as per patient request.
• Fax medical records to facilities authorized to receive patient information.
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Perform other duties as assigned.

• Minimum of a High School Diploma and 1–2 years of experience in customer service, or an equivalent combination of education and experience.
• Previous experience in a call center and/or medical practice desired.

• Exceptional phone manner.
• Excellent interpersonal and communication skills.
• Ability to apply knowledge of office procedures and carry out tasks accordingly.
• Ability to utilize the EMR system effectively.
• Typing speed of 35 wpm with 90% accuracy.
• Must be flexible, organized, and function well under pressure.
• Bi‑lingual English/Spanish is preferred.

• Entry level

• Full‑time

• Other

• Medical Practices

Premier Medical Group is an Equal Opportunity Employer.