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EMS Dispatcher (Communications Specialist
Job in
City of Poughkeepsie, Poughkeepsie, Dutchess County, New York, 12601, USA
Listed on 2026-08-08
Listing for:
Empress Emergency Medical Services
Full Time
position Listed on 2026-08-08
Job specializations:
-
Healthcare
Dispatcher
Job Description & How to Apply Below
Location: City of Poughkeepsie
Job Title
EMS Dispatcher (Communications Specialist)
LocationPoughkeepsie, NY
DepartmentCommunications Center
FLSA StatusNon-Exempt
Reports ToAssistant Director of Operations
Shifts HiringFull-time, Night Shift, Weekends, Day Shift
Position Title:EMS Dispatcher (Communications Specialist)
Department:Communications Center
Reports To:Communications Supervisor
Classification:Non-exempt
Position SummaryThe Communication Specialist is responsible for dispatching and ensuring that all transport requests are met in a timely manner.
Duties And Responsibilities- Handle emergency and non-emergency information via radio and phone
- Accurately enter information into CAD and dispatch the most appropriate unit
- Relay information to crews, facilities, management and other dispatchers on duty
- Perform tasks that are instructed by the Communication Supervisor
- Follow all safety rules, operating and maintenance instructions and procedure manuals
- Schedule and ensure that all transport requests are picked up in a timely manner; communicate any delays to the Supervisor and the facility.
- Ensure that all crews are accounted for at all times; post units accordingly.
- Compose routine reports and correspondence.
- Other duties as assigned.
- NYS EMT Certification preferred
- Approved EMD Certification preferred
- High School Diploma or GED
- Good written and verbal communication skills
- Working knowledge of EMS systems, private ambulance, and medical transportation
- Proficiency in duties performed by a NYS EMT and/or Paramedic
- Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
- Excellent documentation skills
- Basic computer proficiency required
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