Medical Office Manager - Poughkeepsie

ENT and Allergy Associates (ENTA) and Hümi, one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a Full-Time Medical Office Manager for our Poughkeepsie office.

Salary: $64,350-$66,000/year

• The overall purpose of this position is to manage all the day-to-day responsibilities of a large office, where the staff size is greater than five people.
• Responsible for directly or indirectly of the recruitment, training, evaluation, scheduling and supervision of all personnel.
• Responsible for IFOD procedures (EMR offices), must know this policy and procedure and act quickly when the computers go down.
• Responsible for training all employees on how to use the IFOD functions (Icon/USB).
• Responsible to ensure all staff understands and knows how to use Phreesia.
• Educates staff regarding job requirements and expectations.
• Works with Human Resources and Operations to address staffing concerns such as personnel conflicts, performance issues, and staffing shortages.
• Documents personnel problems in employee records.
• Counsels staff when necessary.
• Most important, make sure that the office waiting room, exam rooms, kitchen, file rooms, etc are neat and tidy at all times.
• Throughout the day assists with answering the phones, assisting with patient complaints or concerns, covers for other staff members when they are out sick.
• Reviews ALL physician schedules daily to ensure the appointment policy of 5 per hour, with the 6th patient being an emergent patient is followed.
• Reviews and creates daily schedules of all staff members, daily hours, Saturdays, vacation schedules, etc.
• If the office is on the PRRC, the PSA is responsible for auditing schedules.
• Must review ALL work log tasks on a daily basis.
• This is extremely important to make this part of your every day routine in Next Gen, this will be included in your annual review.
• Order and maintain accurate levels of all office supplies and forms.
• Establish relationships when necessary with vendors and suppliers.
• Must train staff on E-Requestor, the new purchasing software.
• Operate the office under specified budget constraints, prepare and approve invoices to be paid, follows appropriate policy and procedure.
• Must ensure Petty Cash is reconciled on a daily basis, along with the change draw if the office has one.
• Responsible for Old A/R if transition is involved, responsible for reconciling old A/R, and preparing old EOB/Monies for the corporate office (if biller on staff, this is N/A).
• Deposits are to be made daily, creating a mail payment journal, attaching the appropriate documentation.
• All offices must run KEPT reports to ensure all charges from that day are accounted for.
• PSA's must run KEPT reports, and drop charges daily, and run Encounters with No Charges weekly, the encounters with no charges will allow you to catch charges that were accidently "missed".
• PSA's are responsible to run claim edits after their charges have been dropped. This scrubs the errors, and allows the PSA to task the physician for information that is needed in order to send the claim to the insurance carrier.
• Keep accurate Payment Journal & Account Payable logs in your Policy & Procedure book.
• Precertify and schedule surgeries, tally monthly surgery totals, referrals & assists.
• Post daily Surgical Charges (N/A if office has a surgical coordinator).
• Work directly with doctors in communicating office schedules health insurance issues, medical fees and follows up on patient information.
• Ensure that proper codes are used for various procedures and EM visits.
• In conjunction with the Billing Director, ensures all physicians and staff are appropriately educated regarding billing processes relayed to them, including documentation guidelines and appropriate billing and coding of services.
• Posts ALL hospital consults and ER visits each month for the physicians.
• Hold regular office meetings (Morning or afternoon Huddles) and keep staff informed about new policies and procedures, insurance info, memos, etc.
• Handles all Medical Record Requests, or coordinates this responsibility with the file coordinator.
• Ensures that all CBO Billing requests are sent back with the appropriate…