General Manager, Courtyard by Marriott Poughkeepsie

Job Title

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation.

The role involves managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership. The individual leads the team in the development and implementation of property-wide strategies, ensuring the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

They build relationships with key customers and are involved in the sales process.

The candidate must have either a 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, along with 4 years' experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Alternatively, a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, along with 2 years' experience in the aforementioned areas is required.

Managing Property Operations:

• Ensures service programs are in place and executed against.
• Provides timely, real-time feedback to management and hourly associates on service and operational standards.
• Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Creates and supports clear lines of responsibility for management team.
• Prepares for QA audits.
• Reviews and follows up on property GSS scores and comments.
• Acts as a project manager for the execution of capital improvements.
• Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manages the implementation of major brand standards.
• Delegates responsibilities for operations and projects to appropriate level of associate.

Managing Food and Beverage Operations:

• Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
• Provides timely, real-time feedback to management and hourly associates on service and operational standards.
• Establishes and leverages local vendor relationships to support food and beverage operational needs.
• Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
• Conducts periodic compliance audits with Back of House associates.
• Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.

Managing and Sustaining Sales and Marketing Strategy:

• Works with the Regional Sales office to implement sales strategy for the property.
• Works with Market Sales to establish property sales strategy, goals, and action plans.
• Identifies and champion creative marketing solutions that fit the brand and property needs.
• Participates in the property sales review.
• Manages relationships with decision makers at top accounts.
• Develops innovative means for capturing new streams of revenue through property amenities.
• Interacts with in-house guests to prospect for new sources of business.
• Ensures direct sales staff fully utilizes e-tools.
• Identifies key revenue generating stakeholders and customers and communicate information to sales offices.
• Coaches and reinforces associate selling strategies that take advantage of property amenities.
• Ensures all national and regional marketing programs are pulled through to relevant departments.
• Participates in and hosts customer recognition events to drive sales.
• Understands and leverage sales and marketing advantages over competitor properties within market.
• Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.

Managing Profitability:

• Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measures, analyzes, and communicates property performance using a variety of financial/non-financial data.
• Updates and communicates profit forecasts to associates/managers.
• Initiates action to support property revenue and profitability goals.
• Understands how food and beverage product variability can affect profitability.
• Reviews and signs off on invoices.
• Reviews Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues.
• Consolidates reports needed for period-end review.
• Reviews property performance on period basis with Regional Director.
• Ensures compliance with Avendra.

Maintaining Revenue Management Goals:

• Manages the relationship with the revenue management office.
• Reviews and works with appropriate revenue management reports.
• Balances inventory to ensure same-day sellouts.

Managing and Conducting Human Resource

Activities:

• Leads associates through property changes, and help…