IT Support Technician

CTG is seeking a dependable and customer-focused IT Support Technician to provide hands‑on and remote technical support for end users in a fast‑paced environment. This role is ideal for a technology professional with strong troubleshooting skills, excellent communication abilities, and experience supporting Windows, Linux, and macOS systems.

Location: Poughkeepsie, NY

Duration: Ongoing Contract

• Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and peripheral devices
• Troubleshoot hardware, software, operating system, and network connectivity issues
• Install, configure, and maintain Windows 10/11, Linux, and macOS systems
• Perform system upgrades, patch management, and hardware replacements including RAM and SSD upgrades
• Support networking technologies including TCP/IP, DNS, DHCP, and VPN connectivity
• Deliver in-person, phone, and remote support while maintaining high customer satisfaction
• Document incidents, resolutions, and technical procedures within ticketing systems
• Assist with workstation setups, equipment deployment, and IT inventory management

• Strong knowledge of Windows 10/11, Linux, and macOS environments
• Experience troubleshooting desktop hardware, software, and peripheral devices
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
• Excellent analytical, troubleshooting, and problem‑solving abilities
• Strong communication skills with a customer‑first mindset
• Ability to work independently and collaboratively within a team environment

• 1–3 years of experience in helpdesk, desktop support, or IT support roles preferred

• Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience

• Ability to lift and move equipment weighing up to 30–50 lbs.
• Ability to sit, stand, and walk for extended periods

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.