TeamDynamix Administrator

Team Dynamix Administrator

Department/School: Information Technology

Salary/Pay Rate: $80,000 - $85,000

The TDX Administrator is a member of the Client Team as part of Marist Information Technology. This administrator will take technical direction from the TDX Architect. The position’s primary responsibility is to manage, configure, and optimize Team Dynamix ITSM (IT Service Management) and PPM (Project Portfolio Management) platforms. Secondary, this position will be responsible for ensuring the platform's efficient operation, ongoing improvement, and expansion to additional ESM (Enterprise Service Management) areas outside of IT.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience administering and supporting Team Dynamix ITSM & PPM or another similar platform.
• 3 to 5 years of related experience.
• Ability to analyze business requirements and translate them into technical solutions.
• Strong problem-solving, documentation, and communication skills.

• Platform Configuration and Maintenance:
  Configure and maintain the Team Dynamix platform (ITSM & PPM), including user roles, permissions, workflows, forms, and service catalog.
• Enterprise Service Management (ESM):
  Partner with business units to stand up and mature new service desks (HR, Marketing, Finance, etc.). Translate business processes into standardized request categories, service catalogs, knowledge, and workflows.
• Integration and Automation:
  Lead the integration of asset management systems and other enterprise applications within Team Dynamix to enable real-time asset tracking, reporting, and automated workflows.
• Reporting and Analytics:
  Develop and maintain dashboards and reports to provide insights into service performance, resolution times, customer satisfaction, and project progress leveraging custom reports and Power BI integrations.
• Workflow Optimization:
  Assist in the design and optimization of ticketing workflows and processes to improve efficiency and reduce manual tasks.
• Knowledge & Self-Service
  
  Experience:
  
  Build and govern knowledge articles. Design and refine portals for intuitive search, accessibility, branding, and journey-based navigation. Drive deflection through KB surfacing, request guidance, and virtual agent.
• System Performance and Support:
  Monitor system performance, ensure platform reliability and security, provide Tier 2/3 support for Team Dynamix related issues and enhancements.
• Other duties as assigned.

• Experience with APIs, JSON, and Webhook and Callback patterns.
• Experience with Team Dynamix ESM Solutions.
• Experience developing custom reports and Power BI integrations.
• Experience supporting iPaaS automation.

• Resume, Cover Letter, & Contact Information of 3 Professional References.

The position includes a comprehensive benefit package
* Benefits for this position include but are not limited to the following:

• 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
• Unlimited paid sick time.
• 14+ paid holidays per year.
• Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
• Life insurance.
• Generous short-term and long-term disability programs and workers compensation.
• 403(b) defined contribution plan:
  • First 6 years University contributes 7.5%, Employee contributes a mandatory 4%.
  • University contribution increases to 10.5% in year 7, and 12% after 15 years.
  • Employee contribution decreases to 1% in year
    7. Remains 1% thereafter.
• Typical eligibility requirements: 1 year of service and 1,000 hours with Marist University.
• 403(b) Tax Deferred Annuity – Roth option available. Voluntary, up to IRS maximum contribution.
• Tuition Benefits:
  • Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
  • University pays 100% tuition only.
  • Eligible dependents may be reimbursed up to $2,000 per semester towards tuition at another…