Entry Level Technical Support Representative; z​/VM at IBM Poughkeepsie, NY

Introduction

At IBM, work is more than a job-it's a calling:
To support. To build. To design. To consult. To collaborate. To solve some of the world's most complex challenges. As a Technical Support Representative (z/VM), you will play a critical role in ensuring client success while also having the opportunity to contribute to backend development and test initiatives. This unique role blends the trusted technical leadership of a Systems Services Representative with hands-on exposure to backend development, allowing you to grow across both support and development disciplines.

• Serve as the primary technical interface to our clients, ensuring high levels of satisfaction through expert support.
• Contribute to system assurance activities including installation, maintenance, and troubleshooting.
• Provide client advisory services on preventive maintenance, configuration, and performance optimization.
• Manage critical situations with precision, ensuring reliable outcomes in complex client environments.
• Coordinate both hardware and software support to meet customer requirements seamlessly.
• Collaborate with test and development teams on backend solutions.
• Explore cloud, virtualization, and Dev Ops practices, building a foundation in backend development.
• Apply agile and continuous delivery methodologies in both support and development contexts.

IBM Systems powers the world's most critical industries with hybrid cloud and AI‑driven infrastructure. As part of the z/VM team, you will be at the heart of innovation, delivering reliable support for enterprise systems while also shaping the future of backend technologies.

• Basic understanding of operating systems (Linux, Windows, or mainframe environments).
• Knowledge of virtualization concepts and the intricacies of virtual machines.
• Familiarity with troubleshooting methods and problem‑solving in technical environments.
• Effective communication and collaboration skills, with a strong willingness to learn new technologies.
• Demonstrated ability to adapt quickly and apply new knowledge in practical scenarios.

• Exposure to z/VM, mainframe, or other enterprise virtualization technologies.
• Experience in programming or scripting (C, Java, Python, or similar).
• Familiarity with APIs (REST, JSON, web services).
• Understanding of cloud operations, Dev Ops tools (e.g., Git, Jenkins), and container technologies.
• Experience in customer‑facing roles with a focus on satisfaction and problem resolution.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.