Infrastructure & Technology Technical Support Professional; Apprentice Conversion Professional

Responsibilities

• Resolve Client Issues:
  Analyze and troubleshoot billing, account, and technical issues to determine course of action and/or solutions. Deploy solutions or workarounds to ensure client satisfaction and minimize business impact.
• Communicate with Clients:
  Engage in direct communication with clients to understand their business impact and technical needs, acting as their trusted advisor for successful utilization of IBM products & solutions.
• Create Knowledge Assets:
  Develop and reuse knowledge assets and content to promote client self‑sufficiency through digital solutions and improve the effectiveness of IBM teams.
• Collaborate with Teams:
  Coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective.
• Drive Improvements:
  Collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.

High School Diploma/GED

• Exposure to Technical Troubleshooting:
  Experience working with analysis and troubleshooting of technical issues and problems to determine course of action and/or solutions.
• Understanding of Client Communication:
  Exposure to direct communication with clients to understand their business impact and technical needs.
• Familiarity with Knowledge Management:
  Experience creating and reusing knowledge assets and content to promote client self‑sufficiency.
• Basic Understanding of Collaboration Tools:
  Exposure to coordinating and collaborating with multiple teams to ensure technical solutions are relevant and effective.
• Experience with Problem Resolution:
  Exposure to resolving issues impacting client business and leading problem resolution processes to ensure client satisfaction.

• Familiarity with IT Environment:
  Exposure to debugging client IT environment issues to determine course of action and/or solutions.
• Understanding of Digital Solutions:
  Experience working with digital solutions to promote client self‑sufficiency and improve the effectiveness of IBM teams.
• Basic Understanding of Product Development:
  Exposure to driving product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well‑being.
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and performance‑based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. Paid family leave benefits may be available where required by law.
• Training and educational resources on a personalized, AI‑driven learning platform to grow skills and obtain industry‑recognized certifications.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

• Job Title:
  
  Technical Support Professional
• Date Posted: 12-Jun-2026
• Job
• City / Township / Village:
  Poughkeepsie
• State / Province:
  New York
• Country:
  United States
• Work arrangement:
  Onsite
• Area of work:
  Infrastructure & Technology
• Employment type:
  
  Regular
• Contract type:
  Regular
• Projected Minimum Salary per year: $58,000.00
• Projected Maximum Salary per year: $
• Position type:
  Professional
• No Travel
• Shift: General (daytime)
• Commissionable/Sales Incentive based position:
  No

IBM is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

This position does not provide visa sponsorship. Applicants must be authorized to work in the United States without a need for current or future visa sponsorship.