TeamDynamix Administrator

Job Summary

The TDX Administrator is a member of the Client Team as part of Marist Information Technology. This administrator will take technical direction from the TDX Architect. The primary responsibility is to manage, configure, and optimize Team Dynamix ITSM and PPM platforms. The position also ensures the platform’s efficient operation, ongoing improvement, and expansion to additional ESM areas outside of IT.

Team Dynamix Administrator

Information Technology

$80,000 - $85,000

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience administering and supporting Team Dynamix ITSM & PPM or a similar platform.
• 3 to 5 years of related experience.
• Ability to analyze business requirements and translate them into technical solutions.
• Strong problem‑solving, documentation, and communication skills.

• Configure and maintain the Team Dynamix platform (ITSM & PPM), including user roles, permissions, workflows, forms, and service catalog.
• Partner with business units to stand up and mature new service desks (HR, Marketing, Finance, etc.). Translate business processes into standardized request categories, service catalogs, knowledge, and workflows.
• Lead the integration of asset management systems and other enterprise applications within Team Dynamix to enable real‑time asset tracking, reporting, and automated workflows.
• Develop and maintain dashboards and reports to provide insights into service performance, resolution times, customer satisfaction, and project progress, leveraging custom reports and Power BI integrations.
• Assist in the design and optimization of ticketing workflows and processes to improve efficiency and reduce manual tasks.
• Build and govern knowledge articles. Design and refine portals for intuitive search, accessibility, branding, and journey‑based navigation. Drive deflection through KB surfacing, request guidance, and virtual agent.
• Monitor system performance, ensure platform reliability and security, and provide Tier 2/3 support for Team Dynamix related issues and enhancements.
• Other duties as assigned.

• Experience with APIs, JSON, and Webhook and Callback patterns.
• Experience with Team Dynamix ESM Solutions.
• Experience developing custom reports and Power BI integrations.
• Experience supporting iPaaS automation.

• 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year.
• Unlimited paid sick time.
• 14+ paid holidays per year.
• Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
• Life insurance.
• Generous short-term and long-term disability programs and workers compensation.
• 403(b) defined contribution plan: 7.5% employee contribution mandatory 4% first 6 years. University contribution increases to 10.5% in year 7 and 12% after 15 years. Employee contribution decreases to 1% in year 7 thereafter.
• 403(b) Tax Deferred Annuity – Roth option available. Voluntary, up to IRS maximum contribution.
• Tuition Benefits:
  Up to 16 undergraduate credits per semester, up to 18 graduate credits per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26. University pays 100% tuition only. Eligible dependents may be reimbursed up to $2,000 per semester towards tuition at another accredited institution.

Marist University is committed to creating an inclusive workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. The University will strive to achieve full and fair participation of all members of the Marist community. Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups.

The University will review its employment policies and procedures to ensure that…