IT Help Desk Lead: Client Services Technician
Job in
City of Poughkeepsie, Poughkeepsie, Dutchess County, New York, 12601, USA
Listed on 2026-07-18
Listing for:
Marist University
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Marist University in Poughkeepsie, NY seeks a Client Services Technician to join the Information Technology team. You will provide first-line IT support, manage ticket intake, and mentor Help Desk student workers, ensuring timely resolutions and clear communication with users.
You will leverage Team Dynamix and other tools to drive self-service, document issues, and collaborate with Infrastructure and Administrative Computing teams to improve service quality and user satisfaction.
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