Delivery Consultant CICS

Your role and responsibilities

As a Delivery Consultant specializing in Technology Expert Labs for IBM's zTPS, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their zModernization and zTransaction Processing System (zTPS) software products. This role involves delivering expert consulting services to help clients achieve maximum value from their zTPS investments. Your primary responsibilities will include:

* Optimize Client Solutions:
Drive the optimization of zTPS software configurations, deployment, and adoption to meet client needs, leveraging deep expertise in zModernization and zTransaction Processing System (zTPS) software products.

* Deliver World-Class Services:
Provide expert consulting services to clients, ensuring seamless integration and maximum value from their zTPS investments, including IT Operations Management, Application/Data Management, Application Development, and Security products.

* Analyze Client Environments:
Conduct in-depth analysis of client environments to identify opportunities for improvement and provide actionable recommendations to enhance zTPS software usage and efficiency.

* Collaborate with Clients:
Work closely with clients to understand their business needs and deliver tailored solutions that meet their specific requirements, fostering strong relationships and driving client satisfaction.

* Develop Solution Strategies:
Establish and implement comprehensive solution strategies to help clients achieve their business objectives, leveraging zTPS software capabilities and industry best practices.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

CICS

Required skills:

* Experienced with CICS version upgrades, system tuning, and CICS region customization using SMPE, ASSEMBLER and REXX.

* Worked with application teams and operations to resolve dumps and performance issues.

* Designed and implemented automated solutions to CICS TS / CICSPLEX management

* Familiar with CICS interfaces used by batch streams and RLS and file handling.

* Worked with CICS exits

* Familiar with CICS RDO/CPSM

* General knowledge of CICS transaction security

* Knowledge of CICS SIT parameters

Preferred technical and professional experience

* Analytical/critical/outside-the-box thinking in problem solving

* Ability to work well in team environment as well as independently without direction

* Mainframe systems software programming experience

* Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF

* Good problem-solving, analytical, and critical thinking skills

* Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation.

By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply.

IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always…