IT Coordinator

IT Coordinator Full-Time | $28.00 – $32.00/hour based on experience, eligible for annual Bonus. Poughkeepsie, NY | 100% On-Site Role Lead IT Connections, Master Tech Compliance, and Empower Our Community.

At TEG Federal Credit Union, our mission is to serve our members and strengthen our local communities. Weoperateon the core values of Integrity, Professionalism, Service Excellence, and Cooperation.

Through teamwork and innovation, we deliver meaningful financial solutions and exceptional experiences that positivelyimpactthe people we serve. We are looking for an IT Coordinator who shares this commitment to our community and operational excellence.

The IT Coordinator supports the planning, coordination, and execution of Information Technology initiatives across the Credit Union. Acting as a vital bridge between internal business units and external tech vendors, you will play a critical role in project rollouts, vendor relationship management, and third-party risk management. This role is perfect for a highly organized communicator who enjoys building collaborative relationships, maintaining audit-ready documentation, and ensuring technology solutions support our member service goals.

• -Rollout Coordination:
  Track project milestones, manage dependencies, and coordinate internal resources to ensure timely project delivery.

• -Testing Oversight:
  Lead User Acceptance Testing (UAT), pilot programs, and deployment readiness activities to ensure security and operational stability.

• -Tracking & Documentation:
  Maintain complete, audit-ready project documentation including timelines, risk registers, and post-implementation reviews.

• -Stakeholder Liaison:
  Facilitate smooth communication regarding system changes, outages, and implementation updates across IT teams and business units.

• -Compliance & Audit Support:
  Assist with internal audits and federal regulatory examinations by tracking remediation efforts.

• -IT & Community Engagement:
  Support the IT team during major system upgrades (including occasional after-hours support) and actively participate in TEG's community events.

• -Relationship Management:
  Serve as the primary liaison for third-party technology providers, monitor SLA performance, and resolve vendor-related issues.

• - Risk Management:
  
  Coordinate vendor due diligence reviews, evaluate security certifications (SOC reports, financial records), and ensure compliance with regulatory standards.

• -Evaluation & Selection:
  Support the evaluation of new technology providers by coordinating RFPs and conducting cost-benefit analyses.

• -Minimum of 2 years in Information Technology, alongside 2 years of direct experience in IT coordination, project management, or vendor management.

• -Experience working within a financial institution, credit union, or heavily regulated environment is highly preferred.

• -Associate’s degree, specialized technical certification, professional licensing, or equivalent practical work experience.

• -Proficiency with project management tools, methodologies, and risk registers.

• -Solid understanding of IT infrastructure, cloud-based platforms, and cybersecurity principles.

• -Ability to review and interpret technical contracts, SLAs, and compliance requirements.

• -Exceptional organizational skills with a proven track record of managing multiple projects simultaneously.

• -A Natural Relationship Builder:
  You effortlessly foster trust and collaboration between internal teams, executive leadership, and external partners.

• -Process-Driven & Detail-Oriented:
  You take pride in maintaining meticulous, audit-ready project documentation and rigorous risk registers.

• -Proactive & Action-Oriented:
  You possess high energy, dive into new challenges with initiative, and look to optimize workflows for future growth.

• -An Adaptable Problem Solver:
  You maintain professional judgment and calm under pressure when handling conflict resolution or shifting technical timelines.

• -Community-Minded:
  You align with our mission of…