More jobs:
ITOM/CMBD Admin - RTH
Job in
Poughkeepsie, Dutchess County, New York, 12601, USA
Listed on 2026-08-17
Listing for:
Atlantic Partners
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Cloud Computing: Infrastructure & Operations, IT Project Manager
Job Description & How to Apply Below
- Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).
- Ensures all Configuration Items (CIs) and their relationships are accurately represented.
- Implements governance policies to maintain data integrity and compliance.
- Configures and optimizes Service Now Discovery to automatically identify and populate CI's,
- Manage Discovery credentials, schedules, behavior tuning, and troubleshooting.
- Monitor Discovery health, coverage, and success rates.
- Drive continuous improvement of discovery patterns and data collection methods.
- Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.
- Evaluate, onboard, govern, and maintain CMDB authoritative sources.
- Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
- Conducts audits to validate CMDB data accuracy.
- Removes stale, orphaned, or duplicate CIs.
- Defines naming conventions and enforces change control processes.
- Establish and manage CMDB governance processes.
- Define data ownership, stewardship, and accountability models.
- Develop and maintain CMDB standards, policies, and operating procedures.
- Facilitate governance reviews with infrastructure, application, security, and business stakeholders.
- Monitor CMDB health scores, Discovery completeness, and service mapping accuracy.
- Use Health Scan and CMDB Query Builder to identify gaps and improve data quality.
- Builds interactive dashboards and reports to monitor CMDB health and usage.
- Tracks performance metrics and identifies areas for improvement.
- Lead and maintain adoption of the Common Service Data Model (CSDM) across Business Applications, Business Services, Technical Services, Service Offerings, and related CMDB structures.
- Partner with application, infrastructure, and business teams to define service ownership and service relationships.
- Support the organization's transition to a service-aware operating model.
- Design, implement, and maintain Service Mapping.
- Ensure business-critical services have accurate dependency maps.
- Support automated service mapping initiatives and ongoing map maintenance.
- Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole.
- Provides training and mentorship to ensure alignment with CMDB best practices.
- Develops a roadmap to evolve the CMDB into a service-aware database.
- Supports decision-making, risk management, and operational efficiency.
- Implement and maintain Flow Designer, Orchestration, or Integration Hub for automated workflows.
- Develop and manage automation policies for event remediation and service health improvement.
- Configure and tune Event Management to correlate alerts and reduce noise.
- Integrate with monitoring tools (e.g., Solar Winds, Dynatrace, SCOM) to enrich event data.
- Maintain detailed documentation of configurations, integrations, and workflows.
- Create knowledge articles or internal wikis for repeatable processes and troubleshooting
- Service Now ITOM
- CMDB
- Discovery
- Service Mapping
- Event Management
- CSDM
- Identification & Reconciliation Engine (IRE)
- Integration Hub
- Flow Designer
- Asset Management integration concepts
- Cloud discovery (Azure, AWS preferred)
- REST/SOAP APIs
- MID Server administration
- Data Manager / Data Foundations experience
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