Service Desk Technician

Location: City of Poughkeepsie

## Service Desk Technician Apply:
Poughkeepsie:
Full time:
Posted 3 Days Ago:
R2159
** Benefits:
*** Competitive compensation
* Medical, Dental, and Vision insurance
* 401(k) Retirement Savings Plan with substantial company match
* Life and Travel Insurance
* Tuition Assistance
* Wellness Reimbursement Program
* Paid Holidays and Vacation  
** What is a Service Desk Technician?
** The Service Desk Technician is a frontline technical specialist responsible for supporting, managing, and optimizing all end-user computing environments. As a key member of the Service Desk, this role delivers hands-on endpoint engineering, device management, and customer-focused technology support across multiple channels. The Service Desk Technician ensures reliable operation of laptops, desktops, mobile devices, virtual desktops, and enterprise applications while partnering closely with Infrastructure & Operations to maintain a secure, modern, and efficient endpoint ecosystem.

** What does a Service Desk Technician do?**
* ** Primary Technology Support** — Act as the main point of contact for end‐user endpoint issues, incidents, and service requests through the ITSM platform.
* ** Endpoint Troubleshooting** — Perform initial triage, diagnose hardware/software issues, document findings, and escalate when appropriate.
* ** Intune Endpoint Management** — Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.
* ** Azure VDI Support** — Support Azure Virtual Desktop (AVD) environments, including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.
* ** BYOD Support** — Provide guidance and support for Bring‐Your‐Own‐Device users, ensuring secure access, proper enrollment, and adherence to organizational policies.
* ** MDM & Mobile Application Services** — Manage mobile devices through MDM platforms, support enterprise mobile applications, and assist with enrollment, configuration, and security compliance.
* ** Device Deployment & Management** — Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.
* ** Incident Coordination** — Support major incidents by collaborating with I&O teams, ensuring timely updates and adherence to SLAs.
* ** Knowledge Base Maintenance** — Create and update technical documentation, troubleshooting guides, and standard operating procedures.
* ** Technical Proficiency** — Maintain up‐to‐date knowledge of supported technologies, business applications, and endpoint management tools.
* ** Process Compliance** — Follow established IT processes, policies, and performance standards.
* ** Continuous Improvement** — Contribute to automation, optimization, and technology improvement initiatives.
* ** Professional Development** — Pursue ongoing learning and skill development.
* ** Team Collaboration** — Demonstrate integrity, teamwork, and strong communication while supporting organizational values.
* ** On**‐
** Call Participation** — Participate in 24/7 on‐call rotations, staggered shifts, and emergency response efforts as needed.
* ** Perform additional duties as assigned** - Central Hudson’s environment is continuously evolving; individual skills and contributions must reflect these changes.
* Provides support for storm restoration efforts.  
** What does it take to be a Service Desk Technician?
***
* Required:

*** Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study. In lieu of an associate’s degree, a High School Diploma or Equivalency degree and 2+ years relevant experience will be considered
* Experience supporting Windows, mobile devices, and enterprise…