Nonconforming Material; NCM Coordinator

Position: Nonconforming Material (NCM) Coordinator
Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration.

You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

This role is responsible for the physical and logistical management of non-conforming materials within the QUAX space. The position supports Engineering and Manufacturing by executing material dispositions and ensuring accurate tracking, handling, and movement of parts across various workflows (supplier return/rework, failure analysis, manufacturing support, return to stock, etc).

This is a hands-on, on-site role that requires strong attention to detail, organization, and a quality-focused mindset to ensure materials are handled correctly and efficiently.

Key Responsibilities:

* Manage day-to-day incoming and outgoing non-conforming material inventory within the QUAX area

* Physically receive, sort, store, and stage materials including power, mechanical, thermal, and OEM cable components

* Partner with engineering to execute disposition actions, including:

* Return to supplier (RTS)

* Rework processing

* Routing to development or manufacturing for failure analysis (FA)

* Returning approved materials back to stock or production

* Ensure accurate system transactions and traceability in SAP, MFS, or similar systems (identify, log, and flag parts appropriately)

* Maintain clear organization of material locations and status across the QUAX space

* Support audits by ensuring materials are properly labeled, tracked, and compliant with quality processes

* Identify and escalate any discrepancies, delays, or process gaps once all possibilities have been exhausted

* Coordinate with cross-functional teams (quality, manufacturing, engineering) to ensure smooth material flow

* Follow all safety protocols, including proper lifting techniques

Required education

None

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

* Ability to perform physical work, including lifting and moving materials (with proper training and safety support such as lift-assist tools and team lifts)

* Strong attention to detail and process discipline

* Good organizational skills to manage inventory and material flow

* Ability to navigate systems (SAP, MFS, or similar) to track and document parts accurately

* Clear communication skills and ability to collaborate across teams

* Self-motivated and able to work independently while managing daily priorities

* Comfortable working hands-on, on-site in a shop floor / lab environment

* Quality-oriented mindset with understanding of traceability and compliance requirements OR strong willingness to learn

* Reliable and consistent work ethic

* Strong problem-solving mindset and ability to identify improvement opportunities

Preferred technical and professional experience

* Prior experience in quality, manufacturing, or supply chain/logistics

* Familiarity with non-conforming material processes or disposition workflows

* Experience supporting or working with Procurement Quality Engineers (PQEs)

* Knowledge of failure analysis processes

* Experience using SAP, MFS, or inventory/material tracking systems

* Demonstrated project coordination or task management skills

* Background working with electrical/mechanical components or similar hardware

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and…