Senior Client Success Manager

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David

A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to  .

OVERVIEW

We are seeking a highly motivated and results-driven Senior Client Success Manager who is passionate about building strategic client partnerships and delivering exceptional results. This individual will serve as a trusted advisor to clients while acting as the operational lead across assigned accounts. The Senior CSM will be responsible for driving client success, overseeing campaign execution, identifying growth opportunities, and ensuring alignment between client objectives and Zeta's solutions.

The ideal candidate combines strategic thinking, strong project management capabilities, and outstanding relationship-building skills to deliver measurable business outcomes and foster long-term client partnerships.

Key Responsibilities

• Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
• Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
• Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
• Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.

Campaign & Project Management

• Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
• Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
• Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks.
• Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables.
• Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
• Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions.
• Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities.
• Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams.

Qualifications & Experience

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
• 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
• Proven ability to build, manage, and strengthen relationships with…