Store Manager - Zales - Poughkeepsie Galleria

Title: Store Manager

Reports To: District Manager

Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development in order to maximize store results. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, develops life‑time customer relationships, and delivers a best‑in‑class customer experience.

Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill an understanding of brand image and to consistently represent the brand in customer interactions and store visual marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Demonstrates the highest level of professionalism to customers and team members by displaying integrity, honesty, and a positive, enthusiastic attitude that influences and earns respect.

Ensures team members, and the SM, deliver an exceptional customer experience through training, customer outreach, communication, and clear expectations. Empowers team members to resolve customer issues within established parameters and drives high levels of customer service through follow‑up and outreach, including compiling and following up on customer requests.

Attains sales projections and quotas set by the Company, develops strategies to maximize personal and team sales potential, identifies operational successes and improvement opportunities, and implements initiatives that change behaviors to produce results. Keeps management informed of competitor marketing, merchandising, and payment programs and advises on new/commercial services. Collaborates with nearby Signet SMs to foster open communication, efficient resource use, and shared objectives.

Demonstrates commitment to the Company’s People First vision. Selects and develops talent, provides a compelling onboarding experience, and delivers ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising. Communicates performance expectations, sets actionable goals, monitors progress, encourages participation, and maintains accurate team member data.

Creates a positive, professional work atmosphere in which team members can bring their full selves to work and want to perform their best. Ensures all team members, guests, and vendors are treated with respect and valued for their contributions, and demonstrates the ability to communicate, understand, and empathize with others.

Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and information. Maintains store neatness and cleanliness, complies with Company policies, and conducts themselves in a manner that merits goodwill and respect. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments. Works a schedule that balances operational efficiency with coaching, training, and development of the team.

• Performs additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.

• During non‑peak periods, managers should aim for a five‑day, 40‑hour work week.
• Schedule is based on the right time to effectively run the business, including a combination of opening and closing shifts, accounting for operating hours, sales requirements, customer traffic, proper store coverage, and time to coach, train, and develop the team.
• Hours increase during peak selling periods.