Assistant Store Manager

IT’SUGAR is an energetic candy retailer that values humor and creativity. With over 100 locations nationwide, we look for a dynamic Retail Assistant Store Manager to lead daily store operations, drive sales, and create a memorable customer experience.

Lead the store as the manager on duty and collaborate with the Store Manager to meet sales goals, improve productivity, and foster a positive team environment.

• Oversee daily operations and ensure sales objectives are met.
• Evaluate operations and recommend actions to enhance productivity, efficiency, effectiveness, and profitability.
• Hold self and staff accountable for sales goals and metrics.
• Coach and train Sales Associates to build a productive work environment.
• Demonstrate a positive, enthusiastic brand‑proud attitude aligned with core values.
• Follow the SUGARTAINMENT customer engagement model.
• Promote safety for customers and associates by adhering to company guidelines.
• Partner with the Store Manager to identify challenges and present solutions.

• Proactively network and recruit qualified candidates for all positions, seeking internal or external talent that builds authentic relationships.
• Assist the Store Manager in selecting, training, and coaching Associates and Supervisors while ensuring policies and procedures are followed.

• Follow up on customer requests for specific items and suggest additional products.
• Use selling skills to explain benefits, features, price, quality, value, and other product information.
• Create a collaborative selling culture and ensure Associates and Supervisors are trained in all IT’SUGAR selling programs.

• Maintain cash handling records, reports, and opening/closing procedures.
• Review merchandise orders and inventory levels for accuracy.
• Merchandise and set displays per visual guidelines.
• Capture customer information to enhance sales and maintain a client file.
• Plan, coordinate, and set up special events and promotions.
• Communicate product recommendations to increase sales and manage inventory.
• Follow Loss Prevention policies and report issues to the Store Manager.
• Perform operational duties including sales floor/backroom/restroom maintenance, cleaning, and mopping.

• Represent the core values:
  Positive, Playful, Present, and Difference Maker.
• Show enthusiasm and optimism while collaborating in a team environment.

• High school diploma or equivalent.
• 2‑3 years of retail experience (preferred). Prior sales and management experience in a retail environment preferred.
• Willingness to work a flexible schedule, including days, evenings, weekends, and holidays.
• Proficient in using a POS/cash register.
• Physical ability to stand, walk, and handle items for long durations; lift up to 25 lbs independently, up to 50 lbs with assistance.
• Capacity to work alone or with minimal supervision.

• Flexible scheduling.
• Opportunities for career growth.
• Training and development programs.
• 30% employee discount.
• Perk spots such as discounts on cell phones, travel, events, and more.
• 401(k) plan with company match beginning the month after 60 days of employment.
• Employee assistance program.
• Medical, dental, and vision insurance.
• Paid time off.
• Health savings and flexible spending account options.
• Legal services.

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