Department Supervisor - Poughkeepsie Galleria

About the Role

As a Department Supervisor of H&M, you will support the sales and profit goals by executing a plan to deliver the best customer experience in the department and across the store. You will act in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify your department’s strengths and commercial opportunities and work with the Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
• Ensure the team promotes the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Maintain correct routines in the fitting room and checkout, including transactions, returns, and exchanges.
• Handle all administrative routines for people and operations correctly.

• Keep up‑to‑date with fashion scenes, trends, styles, brands, products, competitors, and relevant influencers.
• Provide the team with product and fashion knowledge and other relevant information during customer interactions.

• Retain and share knowledge and skills with the store team.
• Collaborate, plan, and work with the in‑store Visual Merchandiser team.
• Give and receive feedback to learn, develop, and support each other.
• Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
• Maintain high fashion quality, visual and commercial product presentation, and garment care.
• Ensure good stock levels and provide input on allocation to the Area team.
• Carry out the full garment cycle— from delivery to presentation—and fitting room routines to meet internal standards using all available tools and technology.
• Maintain and follow best practice for any in‑store OMNI services and tech services/tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Maintain price signage in store and throughout the sales floor in line with global and local strategies and regional requirements.
• Update and upkeep BOH areas for all colleagues (key information, health & safety, tidiness).
• Be responsible for the opening and closing of the store daily.

• Emerging leader who enjoys taking responsibility.
• Ambitious, excellent communicator, supportive, analytical, capable of working with numbers and managing statistics.
• Achievement‑oriented and motivated by performance and competition; genuinely customer‑centric.

Expected base salary range: $21.70 - $25.28 per hour.

• Staff discount card on all H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• 25% staff discount, medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k) plan and commuter benefits.
• Health and dependent care FSA, plus voluntary benefits.

EEOC Code: SLS