Associate Territory Sales Manager PL; NY

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Partner with the Assistant Regional Vice President (ARVP) in the coordination and execution of agency prospecting, onboarding, training, and meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and Tap Sales. Work closely with the ARVP to improve new business results and increase conversion rates on consolidations.

Respond to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with, and sometimes without, the ARVP within NY State to meet with CSR/Agents.

• Provide Field Team Support:
  • Troubleshoot service, billing, underwriting, and claims issues for agents
  • Assist in report management around initiatives, sales dashboards, incentives and contests
  • Quote business for small books where it doesn’t fit the Market Consolidation process
  • Provide reports to ARVP as requested (e.g., APLUS, agency profile, etc.)
  • Monthly monitoring of agency progress against plan, provide feedback on outliers
  • Gather competitive intelligence and share with internal partners to build a better defensible position
  • Help to create and deliver sales presentations in conjunction with ARVP
  • Provide training to CSRs/Agents on Hanover systems, product suite, and capabilities
  • Facilitate licensing requests for new appointments, agency changes, mergers & acquisitions, etc.
  • Help to recruit, onboard, and train new agency appointments; provide initial and follow‑up training for product, underwriting and Tap Sales capabilities
• Support and Monitoring of Initiatives:
  • Create and distribute agency level communication for agents to include newsletters, web‑based messages, and other relevant forms of communication
  • Help manage and support corporate initiatives in support of state goals
  • Analyze reports and provide support for umbrella campaigns, retention initiatives, monoline home, and AQM improvement
  • Maintain regular follow‑up and interaction with targeted agents
• Support Market Consolidation:
  • Support market consolidation efforts for agents
  • Co‑manage with ARVP and/or TSM to schedule, facilitate, and participate in the internal and external kick‑off meetings
  • Coordinate with MC team to complete conversion guidelines and carrier coverage comparisons for designated bookroll carrier
  • Assist in the management and execution of pipeline information and workflow
  • Monitor adherence to monthly timelines to ensure agency is on track with quote and issuance
  • Active participation in issuance calls to ensure spreadsheets are complete and identify gaps in issuance to improve conversion rates
  • Schedule co‑visitation with ARVP to agents where conversion rates are not meeting expectations
• Other duties as assigned

• Bachelor’s degree or equivalent experience
• Typically 2 to 5 years of work experience
• Proficiency in P&C knowledge preferred
• Dedication to meeting the expectations and requirements of internal and external customers
• Capability to make decisions in an informed, confident, and timely manner
• Ability to maintain constructive working relationships despite differing perspectives
• Strong organizational and time‑management skills
• Effective negotiation, influence, and persuasion skills
• Respectful consideration of others’ perspectives and giving them credibility
• Strong written and verbal communication skills; ability to present formally and informally to others
• Critical thinking and problem‑solving ability in a timely manner
• Adaptability to changing situations, requirements, or priorities
• Product knowledge of Company and industry P&C products
• Teamwork and collaboration orientation
• Excellent computer skills (MS Office, Excel, Word, etc.)
• Travel required for this NY State role (local to some overnight travel), estimated 50‑60% of time

We offer on‑the‑job experiences, personalized coaching, and robust learning and…