High Risk Case Manager

Overview

Title:

High Risk Case Manager

Status:
Non-Exempt, 40hrs./wk

Supervisor:
Director of CVSS

Salary: $27.40/hr.

The High-Risk Case Manager is a frontline advocate, first responder to a victim in need. The High-Risk Case Manager maintains a caseload of domestic violence victims who have been assessed and identified as being at the highest risk for intimate partner homicide and provides casework services to clients including crisis counseling, safety planning, advocacy, information and referrals, emergency financial assistance, and claims filing.

The High-Risk Case Manager acts as the liaison to all members on the High-Risk Team and facilitates a coordinated response to enhance victim safety and offender accountability.

• Bachelor’s degree in Human Services field preferred and/or 3 to 5 years' relevant work experience. Human services, counseling, and/or advocacy experience a plus.

• Complete intakes with victims seeking services as outlined by policy and procedure to determine eligibility for services and identify victim needs.
• Receive referrals from various sources and outreach to all referrals to complete specialized High-Risk intake.
• Review consent and confidentiality with victims on a regular basis. Ensure timely and accurate High-Risk releases with clients who consent to High-Risk Team releases.
• Collaborate with the multi-disciplinary High Risk Response Team to create effective system interventions and comprehensive safety planning to assist clients.
• Prepare and present case information at the monthly High Risk Team meetings.
• Be available to address high risk emergencies during non-business hours.
• Expand service reach by researching community organizations and providing community outreach through presentations and tabling events.
• Maintain and increase knowledge of lethality assessments and best practices for homicide prevention and refine program procedures in collaboration with the Director and the Project Coordinator for the Universal Response to Domestic Violence.
• Maintain statistics from several databases and prepare reports as needed, with emphasis on outcomes of the High-Risk Team, and maintain up-to-date client records.
• Provide eligible and needed services to victims including crisis counseling, safety planning, advocacy, accompaniment, information and referrals, and Office of Victim Services claims filing.
• Assess clients for the potential of intimate partner homicide using a research-based lethality assessment and knowledge and expertise in intimate partner violence.
• Meet with victims in person and over the phone to provide ongoing services, support, and needs assessments.
• Accompany victims of crime as needed while providing crisis counseling, information and referrals, assistance with crime victims compensation claims, criminal justice advocacy and personal advocacy.
• Establish and maintain liaisons within the District Attorney’s Office, law enforcement, hospitals, attorneys, social services, and other community agencies and stakeholders.
• Accompany victims to hospitals, police departments, Title IX hearings, court, and other community agencies or locations during regular and irregular hours which may be on short notice.
• Review all assigned Office of Victim Services claims regularly and ensure claims are effectively managed.
• Provide information and referrals to all victims in need by following the agency’s protocol.
• Evaluate and dispense emergency financial assistance to victims as needed and approved by supervisors.
• Cover incoming calls on the 24-hour Domestic Violence and Rape Crisis/Crime Victims hotlines for a designated period during business hours and after hours through the on-call rotation.
• Provide community outreach through presentations and tabling events.
• Assist with fundraisers and special events (some of these may be outside agency hours of operation).
• Build and maintain effective and trusting relationships with professionals in the Criminal Justice System including officers, attorneys, and Child Protective Services workers.
• Complete all administrative tasks as assigned on a timely basis, including documenting all activities, preparing weekly and monthly…