Residential Case Manager

Department

Residential Life and Wellness

Job Family

Administrator

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Job Description

Position Summary

Residing on campus and working under the general direction of the Director of CARE, the Residential Case Manager serves as a nexus for information, coordination, and follow-through for the College's response to students experiencing varying levels of need and/or distress. The incumbent is readily accessible to faculty, administrators, staff, students, parents, and family members who are concerned about a student, and serves as a central connector among campus offices, community providers, and the student's support network, as appropriate.

In partnership with the Director of CARE, the Residential Case Manager consults on an as-needed basis with the College's Administrator On-Call (AOC) and Backup Administrator On-Call (BAOC) regarding students experiencing acute distress and supports coordinated access to care. The Residential Case Manager participates in the on-call rotation as assigned, serving as a Care Coordination resource during evenings, weekends, breaks, and other coverage periods.

The Residential Case Manager works closely with key offices to identify and intervene early with students whose behavior suggests the need for additional support services. This role also provides Title IX respondent support (consistent with CARE's scope and College policy), participates as a member of the Mindful Eating Support Team (MEST), and supports consistent follow-up on Student Support Network (SSN) cases assigned to live-in student life professionals.

The Residential Case Manager maintains accurate, timely, and essential case documentation in Maxient and uses case notes to ensure continuity of care, coordinated action planning, and appropriate information sharing consistent with FERPA and College practices.

Responsibilities

Care Coordination Intake, Assessment, and Planning

• Coordinate the intake process for student-related concerns received by the CARE Office, including triage, initial outreach, and assignment of next steps. Communicates with the Director of CARE, Associate Dean of Student Living and Wellness, and campus colleagues to track and resolve student concerns.
• Provide comprehensive care coordination support for students navigating academic, health, emotional, psychological, financial, and social concerns; develop action-oriented support plans; initiate referrals; and complete persistent follow-up to reduce barriers and ensure continuity of care.
• Serve as an administrative interface across campus partners to ensure coherent integration of campus and community resources for students in distress, including coordination with off-campus providers when releases are in place.

Documentation and Case Information Management (Maxient)

• Maintain accurate, timely, and clinically informed case notes and essential case information in Maxient, in accordance with CARE Office standards and College practices.
• Ensure documentation supports continuity of care, risk-informed decision-making, and coordinated follow-up, including clear tracking of outreach attempts, student engagement, referrals made, outcomes, and pending action items.
• Exercise strong judgment regarding what information is documented and shared, consistent with FERPA, privacy practices, and role clarity.

Cross-Campus Collaboration and Student Advocacy

• Collaborate with campus partners (including the Dean of Studies Office, Counseling Services, Health Promotion Education, Accessibility, Educational Opportunity Program, Financial Services, Residential Life, Student Advocacy and Violence Prevention, and Health Services) to advocate for students and resolve barriers that impact well-being and retention.
• Work closely with the Director of CARE to manage students of concern, including…