Housing Care Manager s House

Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.

We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place.

Housing Care Manager – May’s House

The Care Manager is responsible for providing services to families and individuals in their assigned program. These services may include providing general information about program, crisis intervention services, developing comprehensive goal-oriented service plans, providing an appropriate level of guidance and support, facilitating referrals, and serving as advocate on behalf of participants to assist them in securing services, entitlements and support to reach their goals.

• Providing general information about program, crisis intervention services, and screening of applicants for acceptance into the program.
• Orienting participants to the program and conducting intake interviews to collect information and assess the needs and strengths of program participants.
• Developing a comprehensive goal‑oriented service plan in conjunction with the program participant and, where appropriate, their family members, service providers and/or significant others.
• Providing an appropriate level of guidance and support to assist participants in meeting basic needs, addressing their service plan goals, overcoming challenges, and coping with disappointment.
• Facilitating referrals and serving as advocate on behalf of participants to assist them in securing services, entitlements and support to reach their goals.
• Sharing information with other program staff members and collaborating with outside service providers to ensure participants’ holistic needs are addressed in a coordinated manner.
• Providing individual, group and family counseling in accordance with goals and participants’ case plans.
• Facilitating or arranging workshops, support groups and other activities to help participants develop living skills, increase interpersonal relations and support systems, maintain healthy lifestyles, and enrich their lives.
• Monitoring participants’ compliance with program rules and requirements, intervening to stabilize crisis situations and delivering positive and negative consequences in accordance with program procedures.
• Monitoring progress toward service plan goals at regular intervals, establishing new goals and strategies as needed.
• Participating in applicant interviews, case reviews, staff meetings, training sessions, supervisory meetings, committee meetings, agency events, and other activities as directed.
• Monitoring confidential participant files, case notes, records and reports as requested.
• Assisting participants in preparing for discharge, developing a discharge and/or aftercare plan, and maintaining agreed-upon follow‑up contact.
• Providing general office support, operational support, and assistance with general program management when necessary and as directed.
• Participating in planning efforts to evaluate the program’s effectiveness, identify needs and trends, and develop strategies to overcome challenges and enhance program quality.
• Obtaining ongoing training as required and as necessary to effectively perform duties and provide professional growth.

• Education/Knowledge: BA/BS in human service field or equivalent combination of education, training and experience.
• Experience: Two years of related work experience with a youth population. Must have competent reading and writing skills along with strong communication skills.
• Required Behaviors: Must have excellent organizational skills and the ability to prioritize the demands of the job. Demonstrate sensitivity toward the Program’s target population, the ability to comfortably and effectively relate to individuals of diverse backgrounds, and respect cultural differences. Responsible, non‑judgmental, able to work independently…