Case Manager

Description

Summary:

Provides direct case management services through advocacy, crisis intervention services, individual and group case management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides all intake and referral functions for community members looking for services. Includes walk-ins, phone enquiries , family members, parishes, other agencies etc.
• Supports receptionist and admin volunteers in providing information regarding services.
• Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management, retention services.)
• Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-site locations.
• Develops service plans and conducts psychosocial assessments for individuals and families engaged in case management.
• Works as advocate/ partner for clients to access benefits, receive financial assistance, food, employment services, medical, mental health services , substance abuse services .
• Maintains current and accurate documentation of services provided .
• Conducts outreach throughout the county .
• Acts as ambassador for AU . CCCSDC programs and services at trainings, forums, meetings etc .
• Ensures case outcomes reflect sustainability through 30 or 60 day follow up.
• Facilitates/ assists facilitate educational and support groups.
• Stays current on available resources, trends and interventions.
• Prepares comprehensive case management report monthly.

Position Type and Expected Hours of Work:

This is a full-time position 9.00 AM to 5.00 PM, Monday through Friday. Occasional evening and weekend hours as needed.

Working conditions and physical demands required: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to remain stationary at a workstation and use a computer.
• Must be able to visit clients at their home or other off-site locations.

Qualifications

Education and/or experience required:

• Bachelor level with at least two years of experience in a social service, health care or similar field.

Skills, Licenses, and/or competencies required:

• Bi-lingual a plus.
• Access to a car, valid driver's license.
• Excellent interpersonal, organizational, writing and telephone skills.
• Proficiency with MS Office suite, especially Excel and Outlook.
• Ability to work well independently as well as part of a team.
• Ability to engage with, and assist, individuals in crisis.
• Must be comfortable serving low income, disenfranchised and/ or homeless populations of all religions, in a way consistent with CCCSDC culture.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex , nat i onal origin, disability status, protected veteran status or any other characteristics protected by law.