Delivery Driver CDL B

Job Description

Erie Materials, 657 Sheafe Rd, Poughkeepsie, New York, United States of America

Exceptional Service, Integrity, Care for People, Excellence

Erie Materials is a Certified Great Place to Work and privately owned and operated company since 1973. For more than five decades, Erie Materials has delivered high-quality building materials and exceptional service to professional contractors. Today, we are the leading distributor of building materials in upstate New York and northeastern Pennsylvania.

We look for dynamic people who:

• are hardworking, team-oriented, and take initiative
• have great attitudes, high energy, and enjoy focusing on customers
• can communicate well, set good examples, and comfortably take the lead
• will hold themselves accountable for doing a great job everyday
• are interested in elevating their career with a company that genuinely cares about them

SUMMARY: The Driver is responsible for safely transporting exterior building products to various customer jobsites. This role requires excellent driving skills, adherence to traffic laws, strong communication, and a commitment to providing outstanding customer service.

• Safely operate company vehicles to transport and pick up building materials at designated locations
• Adhere to all traffic laws, regulations, and company policies
• Conduct pre-trip and post-trip inspections of the vehicle to ensure safety and report any issues
• Maintain a clean and well-organized vehicle interior
• Use POD (proof of delivery) to take pictures of the job site prior to making a delivery
  • Take pictures of the product delivered by the driver
  • Take pictures of the location if the delivery is on pavement; if the area looks questionable, a customer waiver consent form is required
• Communicate and work effectively with customers, dispatchers, management, and other employees
• Generate advance communication (text or phone call) to the customer regarding the product delivery
• Follow delivery routes and schedules accurately and promptly
• Load product onto the truck for the specific deliveries designated within a route; the driver may have multiple trips from the branch depending on the routes for the day
• Complete necessary paperwork and maintain accurate trip records
• Respond to emergencies or unexpected situations calmly and efficiently, which may include contacting the department manager
• Safely drive the delivery vehicle to the customer jobsite; unload product at the jobsite, usually unassisted, and ensure that the product is protected from inclement weather
• Depending on the department’s needs, the driver may be required to stay beyond their scheduled time to help pull orders for delivery the following day
• Read work orders/invoices to determine product needs for customer pick-up or delivery
• Frequently lift and carry building materials by hand weighing up to 100 pounds
• Operate a forklift to load a customer’s vehicle, load an Erie Materials delivery truck, unload a vendor truck, move product in stock, etc.
• Work in the warehouse as needed to put away returns, manage stock bays, clean warehouse areas, and help walk‑in customers by providing them with their recently purchased product; appropriately receive and check in product
• Perform additional responsibilities as assigned

• Provide personalized customer service through direct in‑person conversations and phone conversations
• Use mobile apps and other technology to communicate with dispatchers and customers, including updates on arrival times and route changes
• Maintain a professional and friendly demeanor in all interactions, both in‑person and electronically through technology mediums
• Handle customer feedback and complaints efficiently, ensuring customer satisfaction

• Valid New York State Commercial Class B driver license with a clean driving record
• Minimum of 1 year of professional driving experience is preferred
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience
• Knowledge of building materials is preferred
• Forklift and/or Moffett experience is preferred
• Excellent knowledge of…