Veterinary Client Service Representative; CSR

Clifton Hollow Animal Hospital

Veterinary Client Service Representative (CSR).

Poulsbo, Washington. Full-Time. $20 – $23 per hour DOE + 401(k) Match + Bonus Opportunity.

This is a leadership-level client experience role in a privately owned hospital that takes standards seriously.

Clifton Hollow Animal Hospital is seeking an experienced Veterinary Client Service Representative who wants to work in a professional, respectful, non-corporate environment where client communication is valued as highly as medical care.

If you are confident, organized, emotionally intelligent, and capable of managing a fast-paced schedule without chaos, this may be the right fit.

• Most CSR postings in Kitsap County advertise $19–$21/hr.
• Some corporate clinics start lower.
• Emergency hospitals pay more — but require nights and overnights.

We’ve intentionally structured this role to compete at the top of the general-practice market without sacrificing work–life balance.

• Privately owned (no corporate scripts, quotas, or upsell pressure).
• Predictable daytime scheduling.
• Leadership that prioritizes team retention.
• Transparent pay range listed up front.
• Performance bonus opportunity (rare for CSR roles locally).

$20–$23 per hour, depending on experience and efficiency.

Our range is intentionally positioned above the prevailing $19–$21/hr market cluster for general-practice CSRs in the Poulsbo/Silverdale/Bainbridge region.

We hire for professionalism and reward it.

• Part-Time position initially, but plan to transition into Full-time if desired.
• Day shifts only.
• Predictable schedule.
• Closed Sundays.
• No overnight ER shifts.
• Limited Saturday rotation (discussed transparently during interview).

We believe excellent client service does not require burnout.

• 401(k) with employer match.
• Paid holidays.
• Generous paid time off.
• Performance-based bonus eligibility.

• CE allowance for customer-service or veterinary software development.
• Paid training.
• Clear growth path toward senior CSR or lead role.

• Employee pet-care discounts.
• Supportive, low-drama workplace culture.
• Leadership committed to long-term team stability.

This is not an entry-level role.

We are seeking a professional who can:

• Manage multi-line phones with confidence.
• Maintain composure during high-volume appointment flow.
• Communicate estimates and financial policies clearly.
• Support doctors and technicians through efficient scheduling.
• Deliver high-level customer service without sacrificing boundaries.
• Contribute to a team culture built on accountability and respect.

Veterinary CSR experience is strongly preferred.

Strong medical terminology familiarity is highly valued.

You will thrive here if you:

• Take pride in precision and organization.
• Value direct communication and clarity.
• Can multitask without becoming overwhelmed.
• Appreciate structure and high standards.
• Prefer a private, locally owned hospital over corporate systems.
• Want stability and long-term growth.

We are a locally owned small-animal hospital in Poulsbo committed to:

• Practicing high-quality medicine.
• Creating a professional, respectful workplace.
• Retaining strong team members long-term.
• Avoiding corporate pressure models.

Our reputation in the community is built on consistency, transparency, and trust.

We are selective in hiring because we invest deeply in the people we bring onto our team.

Email your resume and a short introduction explaining your veterinary CSR experience to:

info@cl

Qualified applicants will be contacted for an in-person interview.