Hotel Guest Service Representative

Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Poulsbo is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!  Benefits:

* Medical, dental, and vision offered after qualification period  
* Competitive performance bonuses - up to $600/month  
* 401k with match offered after qualification period  
* Employee discounts at Marriott Hotels worldwide  
* Washington State Paid Sick Leave  
* Vacation time accrued based on hours worked  
* Free parking  
* Overtime pay for holidays worked. Ten holidays per year

Job Description:

* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction  
* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities  
* Controls and records financial transactions a front desk  
* Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone  
* Maintains a friendly, cheerful, and courteous demeanor at all times  
* Performs other duties as assigned, requested, or deemed necessary by management  
* Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations  
* Aids other associates and departments to contribute to the best overall performance of the department and the hotel  
* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management  
* Shifts will be 3 regular day shifts, and 2 overnight shifts per week  Preferred

Skills:

* Strong Computer skills, including Microsoft Office  
* Ability to type 40+wpm  
* Able to learn new web applications  
* Previous customer service experience preferred  
* Strong work ethic  
* Able to stand for extended periods of time  
* Able to lift up-to 20 lbs.  
* Must be able to work weekends and holidays   ","