Assistant Branch Manager

About the Role

This associate bank manager (ABM) works closely with the Branch Manager to attain branch and bank goals by ensuring day-to-day operational excellence, supervising and leading Tellers, and providing breakthrough client service.

Responsibilities include:

• Process transactions and place clients in appropriate account and loan products, cross-sell services, and make referrals.
• Ensure branch meets or exceeds operations standards and maintain satisfactory audits.
• Monitor sales and service goals and coach team members to deepen customer relationships using client and business financial reviews.
• Develop and maintain strong, long-term relationships with consumers and businesses in the local community.
• Act as backup to the personal banking team to open new accounts, receive loan requests, and gather credit-related information.
• Manage, lead, train, and coach Tellers, and may oversee personal bankers in collaboration with the Branch Manager.
• Process and oversee technical tasks such as opening/closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

• High School Diploma or GED (required). Associate’s or Bachelor’s degree in banking, business, or related field (preferred).
• Minimum 2 years of retail banking experience (required).
• Minimum 1 year of management or supervisory experience (preferred).
• Minimum 1 year of consumer and small business lending origination experience (preferred).
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing lasting, knowledge-based relationships with clients.
• Demonstrated leadership skills dealing with difficult customer and associate conversations in a professional manner.
• Strong attention to detail and ability to multi-task.
• Proficient in spreadsheets and banking computer systems, and able to operate office equipment and perform repetitive tasks.

This position requires the ABM to act as a Bank Mortgage Loan Originator (MLO). The ABM is authorized to take mortgage loan applications, offer a mortgage, arrange a mortgage and assist consumers in obtaining a mortgage for open-end transactions (e.g., home equity lines of credit) only. All MLOs must register as MLOs per the SAFE Act. The ABM is not authorized to act as a Bank Closed-End MLO.

• Pay range: $24.00 - $30.00 per hour.
• Performance-based incentive compensation may apply; details provided during recruitment.
• Competitive incentive plan matches effort.

• Comprehensive healthcare coverage (medical, dental, vision).
• 401(k) retirement savings plan with employer match.
• Employee assistance program.
• Life, disability, and tuition assistance.
• Mental health resources.
• Identity theft protection, legal support.
• Auto, home, pet insurance.
• Discount marketplace access.
• Paid vacation, sick days, volunteer days, holidays.

19689 7th Avenue, Suite 123, Poulsbo, WA 98370. Ability to work fully onsite.

Columbia Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, protected veteran status, disability, or any other protected characteristic. If you require accommodation to complete the application or interview, please contact