Branch Manager

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well‑being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in‑kind support.

At Kitsap Credit Union, our success is built on trust‑based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission‑driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

Kitsap Credit Union is in search of a Branch Manager for our Poulsbo Branch. The Branch Manager is responsible for managing and administering the operational efforts of the Branch in support of the Credit Union’s strategic plan. This position ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members and fosters a sales‑oriented culture.

Ensures that members are promptly and professionally served in a manner that enhances the Credit Union’s reputation.

Reports to: Director of Retail Banking
Employment Type: Full‑time, hourly, exempt, in‑person
Salary Range: $81,170.08 - $97,795.28 depending on experience
Bonus Target: 7% potential incentive of base pay
Grade: 11BC
Job Functions: Tellering, Teller, Banker, Banking, Member Representative

• Ensures the achievement of Branch goals with regards to sales, service, safety, security, and compliance. Responsible for quality, quantity, accuracy, and timeliness of work produced by branch employees.
• Proactively generates new loans, share growth, and membership business through branch sales activities, networking with local businesses, and participation in community events.
• Promotes and fosters a sales and service culture. Conducts regular quality control observations to promote continuous improvement and quality member service.
• Builds market position by locating, developing and closing business relationships.
• Analyzes and identifies member needs and effectively promotes and cross‑sells products and services while ultimately achieving an acceptable level of production based on goals and objectives.
• Ensures adequate performance controls are in place to manage and mitigate risk.
• Ensures the safety and security of Credit Union employees, property, and member information according to Credit Union guidelines.
• Ensures that employees are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary.
• Provides leadership through effective goal setting and communication. Supervises Branch employees ensuring that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Ability to analyze staffing needs to ensure employees are best utilized during peak and slow times.
• Conducts regular meetings with employees to inform and train. Discusses areas needing improvement and changes in procedures. Conducts regular meetings with Branch management to coordinate activities.
• Responsible for establishing and maintaining effective, professional business relations with members. Ensures members’ requests and questions are promptly resolved. Handles members’ complaints. Makes recommendations for improvements.
• Provides reports and analytics as…