Assistant Branch Manager

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well‑being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in‑kind support.

At Kitsap Credit Union, our success is built on trust‑based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission‑driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

Kitsap Credit Union has an opening for an Assistant Branch Manager at our Poulsbo location. This position is responsible for coaching, mentoring, training and leading larger branches/department staff in skills and behaviors that reflect a service methodology and philosophy to create and foster a sales oriented culture. Promote quality service and provide positive leadership to the Kitsap Credit Union team. Assist the Branch Manager to develop, maintain and execute branch/department strategic plan in conjunction with and support of the credit union strategic plan.

Reports to: Branch Manager

Employment Type: Full‑time, hourly, non‑exempt, onsite

Salary Range: $32.06 - $38.63 depending on experience

Working Hours: Monday - Friday 8AM - 5PM

Bonus Target: 6% potential incentive of base pay

Grade: 8BC

• Responsible for daily operations, sales, service, employee development, safety, compliance and security
• Responsible for coaching, leading and motivating branch employees; promote participation in cross sales of products and services. Meet with employees regularly to establish and reinforce sales/service goals.
• Conduct quality control observations in the areas of sales and service to provide employee feedback and ensure quality member service
• Work with the branch manager on cash requirements, conduct vault and teller drawer audits and balance branch totals daily, as required
• Enhance organizational reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
• Proactively generate new loan and membership business through branch sales activities, network with local businesses and participate in community events
• Actively contribute in the area of continuous quality improvement, solicit and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Build market position by locating, developing and closing business relationships
• Educate and introduce members to self-service and assisted self‑serve options, with continual education as new products and digital services are introduced
• Plan, organize and direct daily branch/department activities and workflows to ensure efficient and effective operations as it relates to new account, lending, and member services
• Provide data and reports on branch staffing, productivity, operational efficiency and effectiveness and provide solutions and ideas for improved operational effectiveness
• Direct the workflow, be a resource for staff and members to answer complex questions and/or resolve non‑routine problems that may arise. Perform teller cash audits, review and approve transaction exceptions.

Qualifications and Education Requirements

• High School Diploma or GED
• Five years managerial or supervisory experience leading larger teams. Combination of Financial Institution, education, KCU experience and /…