Operations Associate Job Poway area,California USA,Customer Service/HelpDesk

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Mission:

To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision:

We are the gathering place of Orange County

Values:

Job Title:

Operations Associate

Pay Details:

The starting hourly rate for this position is $21.00 per hour.

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

Communicate rink program information to Guests
Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
Coordinate locker room check-in and check-out procedures
Greet and assist Guests throughout the facility
Answer the telephone in a cheerful, courteous, and timely manner

Skate Counter:

Efficiently distribute skates and assist Guests in proper skate size selection.
Manage customer flow, including timeliness of service and line flow
Collect, inspect, and properly store skates in the correct location
Sharpen/maintain rental skates for quality performance/presentation

Snack Bar (Not at Great Park Ice):

Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
Efficiently and accurately perform daily cash-handling activities
Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
Manage customer flow, including timeliness of service and line flow

Skate Guard:

Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
Monitor rink conditions; remove debris from rink surface
Must be able to skate for up to 2 hours or willing to learn to skate
Maintain an encouraging and attentive demeanor throughout the session
Monitor the safety of skaters, including proper usage of skates and other equipment

Scorekeeper:

Efficiently and accurately perform scorekeeping duties
Communicate effectively with referees in fast-paced, dynamic environment

Party Host:

Set up and decorate the party room prior to guest’s arrival
Set up appropriate facility signage
Maintain a positive and attentive demeanor throughout the party
Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate

All above areas are responsible for:

Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate
Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service
Adhering to First Aid and emergency guidelines and procedures
Being alert to and communicating safety/security problems to Shift Manager in a timely manner
Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests
Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices
Assisting in annual maintenance projects
Periodically, efficiently performing clerical activities
Maintaining a professional and…