Guest Services Representative - Maderas Golf Club

17750 Old Coach Rd, Poway, CA 92064, USA

Posted Thursday, October 9, 2025 at 10:00 AM

Non-Exempt

Job Summary: A Guest Services Representative (GSR) is responsible for providing exceptional customer service to guests during their stay at a hospitality establishment. The GSR greets guests upon arrival, assists with check‑ins and check‑outs, processes reservations, handles guest inquiries and concerns, and provides information about hotel services, amenities, and local attractions. They ensure a positive guest experience by addressing guest needs promptly and professionally, maintaining accurate records of guest interactions, and adhering to safety and security protocols.

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greets golfers at bag drop and unloads their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, serves the customer who is renting golf clubs, and cleans rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assists in monitoring and policing all player service activity and etiquette.
• Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Ensures proper staging of golf carts during the day.
• Drive and maneuver golf carts safely.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Incorporates safe work practices in job performance.
• Maintain satisfactory attendance.
• Performs other duties as required.

• None.

• 1 year of experience in customer service, hospitality, or a golf club environment.
• Ability to lift up to 25 pounds.
• Ability to perform all essential functions of the job description.

• Excellent leadership and motivational skills.
• Extensive knowledge of golf.
• Excellent organizational skills and attention to detail.

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 25 pounds.
• Must be able to traverse various athletic grounds and facilities.
• Prolonged periods of standing or walking.
• May involve exposure to varying weather conditions.
• Typically sits at a desk or workstation.
• Climate controlled.
• Noise level is moderate.

• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Generous Vacation Package
• Inter-Company Transfers and Promotion Opportunities
• Tenure recognition and awards
• Vehicle Purchase Discount Program