EMR​/EHR Software Analyst

Partner with us in making a positive change! Join a team where your work truly matters. We’re proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

• Job Title: EMR / EHR Software Analyst (HIS)
• Division/Program: Long Beach Corporate Office
• Starting Compensation: 28.00 - 35.00 USD Per Hour
• Working
  
  Location:
  
  Remote (California Residence Preferred)
• Working Hours/Shift: Monday - Friday (8:00 am - 5:00 pm PST)

• Competitive Compensation:
  Offering a salary that matches your skills and experience.
• Generous Time Off:
  Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package:
  Employer-paid medical, dental, and vision coverage. Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities:
  On-job training with access to paid CEU opportunities.
• Career development programs designed to help you grow.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication.

• Education:
  
  Bachelor’s Degree required. (A master’s degree is preferred.)
• Substitution:
  Three (3) years of experience as an EMR System Administrator in technical support and development capacity may be substituted for the degree.
• Core
  
  Experience:
  
  Minimum of three (3) years of experience specifically as a System Administrator for the my Evolv (Netsmart) EMR software systems.
• Technical Support:
  Proven background in helpdesk end‑user support, with demonstrated proficiency in resolving complex technical issues.
• System Development:
  Prior experience developing complex forms and maintaining/updating system configurations within an EMR or similar platform.
• Advanced Skills (Preferred):
  Experience with Software Quality Assurance (QA) and the Software Development Life Cycle (SDLC) is highly desirable.
• Certifications:
  • Specialized Certification:
    Completion of the my Evolv System Administrator Certification is required within one year of hire.
  • Alternative:
    Three (3) years of direct experience as a System Administrator for the my Evolv EMR application will also satisfy this requirement.

The EMR Software Analyst serves as a critical technical consultant and a Tier 2 escalation point for the organization’s EMR system. In this role, you will oversee comprehensive issue tracking, manage finance and program configurations, and coordinate essential system upgrades. A key part of the position involves testing new developments and bug fixes while diligently reviewing software release notes to ensure system stability.

Beyond technical maintenance, the Analyst is responsible for the foundational setup and security of the system, including staff profile management, form design, billing configurations, and the implementation of strict security protocols.

As a leader within the EMR team, you will coordinate operational meetings, manage program‑specific tasks, and spearhead training initiatives for both new hires and existing team members. This role is vital for ensuring staff are proficient in system workflows and that all EMR‑related requests are handled efficiently.

Note:

This position requires a high degree of flexibility; to support system updates and urgent technical needs, you will be expected to work outside of regular business hours, including evenings, weekends, and some holidays as required.

We are committed to providing a career‑enhancing environment for dedicated professionals desiring to improve the lives of people living with mental health and other challenges to their well‑being.

SBHG currently employs approximately 1,900 people at more than 45 different sites throughout California. We serve more than 30,000 adults, children, youth and families annually throughout the state.

We strongly value and are committed to having a truly diverse workforce and environment—including LGBTQ, cultural, racial, and ethnic diversity in our workforce.