Senior UX Designer

Overview

Senior UX Designer, Resmed Online Store (ROS) Resmed | Full-Time | Experienced Level

Location:

San Diego/Hybrid

At Resmed, we’re redefining how digital commerce supports healthcare. The Global User Experience team is a multidisciplinary group of designers, researchers, and strategists who partner with technology, product, and commercial teams to deliver meaningful, data-informed experiences across our connected health ecosystem. You’ll join a CX organization that values collaboration, curiosity, and experimentation — creating experiences that bridge business efficiency and user empowerment.

We’re seeking a Senior UX Designer to lead experience design for the Resmed Online Store (ROS) — a global commerce platform connecting providers, distributors, and patients to Resmed’s products and services. This isn’t just about designing a storefront; it’s about shaping a seamless, intelligent digital commerce ecosystem that simplifies complex workflows, enables self-service, and scales globally. You’ll guide the experience vision through the Triple Diamond design methodology, leveraging AI and data experimentation to continuously optimize and personalize user journeys.

• Lead the design of end-to-end commerce experiences for ROS, from account setup to post-purchase workflows.
• Collaborate across CX, Product, Engineering, and Commercial Operations to align business goals with user needs.
• Apply AI and experimentation tools to test, optimize, and personalize digital experiences at scale.
• Create UX artifacts including wireframes, prototypes, and interaction models that span multiple systems.
• Translate complex enterprise workflows into intuitive self-service experiences.
• Partner with research to synthesize insights into actionable design strategies.
• Facilitate workshops, design sprints, and iterative critiques to align stakeholders around UX outcomes.
• Ensure design consistency across the global ecosystem via the Resmed Design System.
• Mentor junior designers and foster a culture of experimentation, learning, and data-informed design.

• 6+ years of experience designing complex digital experiences within commerce, SaaS, or enterprise ecosystems.
• Strong portfolio demonstrating design excellence in commerce workflows, data-rich interfaces, or regulated digital environments.
• Expertise in Figma, Adobe Creative Suite, or equivalent tools for end-to-end UX delivery.
• Proven ability to design enterprise-integrated experiences spanning ERP, CRM, and fulfillment systems.
• Experience applying AI-assisted design tools, data experimentation, and personalization frameworks to optimize user experiences.
• Strong collaboration, communication, and storytelling skills with cross-functional teams including Product, CX, and Engineering.
• Demonstrated ability to deliver measurable business and user outcomes through UX strategy.

• Experience in healthcare, medical devices, or other regulated industries, particularly in areas supporting holistic sleep health and respiratory wellness.
• Background in data visualization or analytics-based UX optimization, with sensitivity to designing experiences that improve both business performance and user wellbeing outcomes.
• Familiarity with Elastic Path or similar commerce platforms.
• Understanding of how digital commerce experiences can connect users to preventive care, therapy management, or personalized health insights in support of Res Med’s broader digital health mission.

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Flexible Time Off (FTO), 11 paid holidays plus 3 floating days, and caregiver leave provisions.
• Competitive salaries and benefits tailored to location and experience.

Note:

This description reflects the responsibilities, qualifications, and benefits typically associated with this role and is not an endorsement of any particular candidate.