Billing Supervisor

Reporting to the Director of Finance, the Billing Supervisor is responsible for ensuring timely and accurate billing across three primary service lines. This position is a working supervisory role, responsible for some billing tasks themselves as well as supervising a team of billers and ensuring performance fulfilment.

Additionally, the Billing Supervisor will work closely with clients, sales and operations to ensure that quality meets Corodata standards and expectations.

This position is responsible for managing risk by identifying and assessing any deficiencies and/or inefficiencies. This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports.

• Lead the Billing Team of both direct and indirect reports to perform daily functions of billing.
• Provide supervisory coaching and guidance to the Billing Team.
• Develop and maintain performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.
• Hire, train, support, review, and coach direct employees
• Coach and develop employees to maintain the highest possible level of employee morale and department productivity.
• Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.
• Organize and oversee the schedules of employees, manage time in accordance with Corodata policies and California laws
• Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
• Determine the training needs of team and may provide training. (i.e. Great Plains, O'Neil, EZ Shred)
• Provide leadership to the team and set a culture of engaging and respecting employees.
• Ensures departmental employees adhere to the meal and rest periods and submit/approve time within payroll deadlines.
• Implement strategies to improve employee engagement to foster a positive environment.
• Assist Controller/Director with special projects as assigned.
• Participate in aging review meetings and assist with Corodata's collection efforts.
• Maintain close working relationship with operations, sales and client relations team.
• Review and update accounting policies and procedures in accordance with Federal/State laws and industry standards.
• Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.
• Provide personal managerial leadership to the team and set a culture of engaging and respecting employees.
• Ensure that all storage, services and other billable items are invoiced to clients in an accurate and timely manner. Develop and perform periodic quality assurance checks.
• Ensure 3-deep minimum coverage in Records, Shredding and Media billing functions.
• Address and resolve billing and other issues with clients. Include Operations and Senior Management when needed.
• Ensure team handles incoming client/internal phone calls according to company standards.
• Responsible for processing account Closures and Prepaid services.
• Ensure that all client requirements are addressed per the new Sales Set-up form and other onboarding documents.
• Strive for continual improvement – increased accuracy, reduced billing cycle time, improve invoice layout (based on client feedback). It is expected that improvement in these areas will aid in the reduction of the Company's DSO.
• Increase quantity of client's set-up to receive invoices by email.
• Ensure that 100% of all clients are billed timely and accurately.

• Act as point contact person for all billing escalation issues and resolve them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.
• Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.
• Interac…