Case Management Program Director

PRC Baker Places
is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you’re passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.

Case Management Program Director

Senior Director of Clinical Services

The Case Management Program Director is an intermediate management role responsible for implementing the organization’s mission, vision, and strategic priorities into actionable plans and measurable results. This role provides support for the AILP and BSLP Co-Op programs and other case management programs. This position bridges between the programs and the Senior Management Team.

The Case Management Program Director partners closely with the Case Management Program Manager and Housing & Entitlements Manager along with the Senior Management Team to achieve an excellent standard of client care and staff support.

• Provide overall leadership and management of agency-supported cooperative housing programs and case management services.
• Develop, implement, and monitor best practices, policies, and procedures that enhance client care, treatment outcomes, and independent living.
• Ensure consistent implementation of the agency's clinical philosophy, program objectives, and service standards.
• Recruit, supervise, mentor, train, and evaluate program staff while promoting professional development and high performance.
• Monitor staff productivity and ensure case managers achieve required service units across all billable categories.
• Ensure timely, accurate, and complete clinical documentation in accordance with agency, county, and regulatory standards.
• Collect, analyze, and report client and program data to measure outcomes, improve service delivery, and support continuous quality improvement initiatives.
• Maintain compliance with Medi-Cal, county mental health contracts, licensing requirements, and all applicable regulatory standards.
• Build and maintain collaborative relationships with community landlords to support client housing stability and successful tenancy.
• Develop, implement, and monitor key performance indicators (KPIs) and management reporting systems to evaluate program effectiveness and operational performance.
• Promote culturally responsive, equitable, and trauma-informed services that meet the needs of diverse client populations.
• Monitor occupancy levels and establish effective procedures to minimize vacancies and facilitate timely unit turnover.
• Oversee facility operations by developing preventive maintenance procedures and coordinating emergency preparedness and disaster response plans.
• Utilize evidence-based practices and outcome measures to evaluate program success and improve client outcomes.
• Represent the agency by participating in internal meetings, community partnerships, committees, and interdisciplinary work groups.
• Participate in the agency's rotating on-call schedule and perform other duties as assigned.

• Active licensure or registration in good standing with the California Board of Behavioral Sciences (BBS) as one of the following:
  Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist…