Quality Specialist

Job Overview

The Quality Specialist is a key member of the Production and Customer Service teams, responsible for ensuring that all corrugated packaging products meet or exceed internal and customer quality expectations. This role functions as a manager of processes, leading the development, implementation, and maintenance of quality systems, procedures, and documentation in alignment with the organization’s Quality Management System (QMS) and ISO standards.

The full‑time position reports to the Plant Superintendent and is based at our Poway, CA facility.

As the Quality Analyst, you will oversee product quality performance, investigate and resolve quality‑related issues, and partner with production leadership to drive continuous improvement and customer satisfaction.

• Lead and coordinate process and quality improvement initiatives across production operations
• Monitor and analyze daily production output to identify trends and ensure adherence to quality metrics
• Develop and maintain systematic processes for product quality reviews, complaint investigations, corrective/preventative actions (CAPA), and continuous improvement tracking
• Establish, review, and update quality specifications, standards, and inspection methods for corrugated packaging products
• Manage and strengthen supplier and customer quality relationships, ensuring clear communication and resolution of quality issues
• Oversee document control and record management in compliance with ISO 9001 and customer requirements
• Lead internal audits and readiness activities for ISO 9001, GMI, GFSI, ISO 13485, and FDA‑related certifications, ensuring ongoing compliance
• Apply Lean Manufacturing and Six Sigma methodologies to identify root causes and implement sustainable corrective actions
• Develop and deliver quality training programs to enhance employee understanding of quality objectives, programs, and tools
• Conduct internal process audits and ensure adherence to established procedures and quality standards
• Collaborate cross‑functionally to ensure customer satisfaction, cost reduction, and operational efficiency
• May be required to travel to customer sites for issue resolution or new customer onboarding activities
• Perform other duties as assigned

• Bachelor’s degree in supply chain, quality, engineering, management, or related social sciences fields and 2+ years of quality assurance, quality control, supervisory, or manufacturing experience, or any equivalent combination of education and experience
• Strong computer proficiency and some statistical understanding

• ISO 9001 training and/or internal auditor certification preferred
• 4+ years of manufacturing quality experience in an ISO 9001 or 13485‑compliant organization
• 2+ years of experience managing customer interactions, gathering and relaying technical information
• Experience in corrugated packaging or paperboard manufacturing
• Previous leadership or cross‑functional team coordination experience
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities
• Proven ability to develop and maintain effective supplier and customer relationships

The starting base salary range for this position is $66,689 - $83,361 per year. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

We provide a comprehensive benefits package including health/dental/vision insurance options, paid time off, 10 paid holidays, 401(k) with company matching and annual discretionary profit sharing, flexible spending and health savings account options, life and disability insurance, tuition assistance, wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

• Regular…