Retail Service Specialist

Compensation

Pay Range: $16.50 - $24.50 per hour. Actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation may include annual or quarterly performance premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Bilingual candidates are encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team members execute customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently, following procedure, and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in a friendly manner, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedule, obtain management approval for changes or deviations, and clock in/out according to company policy.
• Perform store opening/closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.
• Ase certification.
• Fluency in multiple languages (Spanish highly desired).

Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions. Starting day one medical, dental & vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call , ext. 68901, and provide your requested accommodation and position details.