AVP, Branch Manager

At Community America, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We’re more than a credit union, we’re trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation.

Joining Community America means becoming part of an award-winning, purpose-driven culture built on collaboration, growth, and service excellence. We invest in our employees’ growth and success, just as we do for our Members.

As an AVP, Branch Manager, you will lead a dynamic team of financial professionals, driving branch success through strategic leadership, market engagement, and exceptional member service. You’ll play a key role in shaping the member experience and building Community America’ s presence in your local community through:

• Team Leadership & Development – Hire, coach, and inspire a high-performing team. Share meaningful feedback, support employees’ growth and empower them to reach their goals.
• Sales & Service Excellence – Champion a consultative sales culture that delivers personalized financial solutions. Guide your team in identifying Member needs and offering solutions that support their financial goals.
• Member Relationship – Resolve complex Member situations with empathy and professionalism.
• Market Engagement & Brand Building – Develop a strong understanding of your local market. Build relationships with community leaders and represent Community America through community development and outreach.
• Product Expertise & Training – Maintain deep knowledge of all credit union products and services. Ensure your team is well-trained and confident in presenting solutions to all Members.

• Bachelor’s degree in a related field or equivalent experience
• 4+ years of leadership experience (financial or retail preferred) required – Community America knowledge and experience may substitute for leadership experience.
• Proven ability to lead, coach, and develop teams
• Strong consultative sales and relationship-building skills
• Advanced problem-solving and conflict resolution abilities
• Deep understanding of financial products and regulatory standards
• Excellent communication and time management skills
• High level of confidentiality and professionalism
• Passion for community engagement and brand representation
• Ability to thrive in a fast-paced, team-oriented environment

• Enjoy a strong base salary plus performance-based incentives through our Performance Sharing Plan.
• Access health, dental, vision, and retirement plans—with a focus on your physical and mental well-being.

• Join a team that takes pride in its mission and thrives in a meaningful, values-driven environment.
• Be part of a community that fosters caring relationships, teamwork, and mutual support.

• Benefit from clear career pathways and ongoing learning opportunities to help you grow professionally.