Technical Service Representative
Listed on 2026-06-27
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Engineering
Technical Support, Quality Engineering, Manufacturing Engineer
Technical Service Representative
The Technical Service Representative serves as the key technical interface between Flint Group and its customers within the wide web flexographic and gravure printing segments. This role specializes in water-based and solvent-based inks and coatings used in flexible packaging applications. The position focuses on technical support, troubleshooting, product performance optimization, and customer engagement. The Technical Service Representative works closely with customers, sales teams, R&D, manufacturing, and regulatory groups to ensure successful product implementation, strong customer relationships, and consistent technical excellence.
This role is field-based and requires extensive regional travel across Kansas, Missouri, Iowa, and Nebraska.
- Provide technical support to customers utilizing wide web flexographic and gravure printing systems.
- Assist customers with water-based and solvent-based ink systems and coating applications.
- Serve as the primary technical contact for assigned regional customers.
- Conduct on-site troubleshooting and problem resolution related to ink performance, print quality, and press operations.
- Analyze print defects, color variation, and substrate compatibility issues.
- Optimize ink performance, viscosity, drying systems, and press settings.
- Coordinate and execute press trials, product testing, and product introductions at customer facilities.
- Conduct technical audits and performance evaluations to improve print quality and productivity.
- Support new product launches and technical training initiatives.
- Partner with R&D, manufacturing, regulatory, and sales teams to deliver customized solutions.
- Provide field insights to support product development and process improvements.
- Maintain technical service reports, documentation, and issue logs.
- Identify opportunities for process improvement and product optimization.
- Ensure adherence to environmental, safety, and regulatory requirements, including VOC regulations and solvent handling protocols.
- Support compliance with product stewardship and safety standards.
- High School Diploma or equivalent required
- Bachelor's Degree preferred in:
Chemistry, Printing Technology, Engineering, Related Technical Field - 2–5+ years of experience in technical service or manufacturing support roles
- Experience supporting printing, packaging, or ink manufacturing environments
- Experience working with flexographic or gravure printing processes
- Knowledge of water-based and solvent-based inks and coatings
- Understanding of pressroom operations and printing processes
- Experience with: ink/substrate interactions, drying systems, surface treatment processes, print troubleshooting, color matching
- Strong customer-facing technical communication
- Ability to analyze and resolve technical issues
- Experience working with cross-functional teams
- Strong problem-solving and documentation skills
- Experience with color management systems (X-Rite or similar)
- Knowledge of lamination, coating, and converting processes
- Understanding of VOC regulations and safety compliance
- Experience supporting flexible packaging printing operations
- Up to 70% regional travel
- Candidates must reside in Kansas, Missouri, Iowa, or Nebraska
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