IT Technician

Job Summary

Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

• Inspects personal computer equipment and makes repairs/adjustments as necessary.
• Installs or assists service personnel in the installation of hardware and peripheral components such as monitors, keyboards, printers, PC's at user’s locations.
• Loads specified software packages such as operating systems, office suites, and business applications into computer.
• Enters commands and observes system functions to verify correct system operation.
• Monitors help desk and respond to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
• Instructs users in the use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with other information systems staff and provides updates, status, and completion information to directors, problem request tracking system, and/or users via voicemail, e‑mail, or in‑person communication.
• Replaces defective or inadequate software packages and refers major problems to appropriate personnel for correction.

Bachelor’s Degree (B.A.) from a four‑year college or university or Associate’s Degree (A.A.) or equivalent from a two‑year college or technical school; or six (6) months to two (2) years of related experience and/or training; or equivalent combination of education and experience.

We offer a competitive salary and a comprehensive fringe benefits package, commensurate with experience.