Contractor

ITOM - Specialist

An ITOM specialist for a critical project who is one our biggest client in Banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications

• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
• Experience with MID server, Import Sets, CMDB & Asset Management
• Experience in Handling Event Management and Event Correlation
• Experience of working in Virtual teams as part of transition work streams

• Gathering requirements and converting BRD's into technical requirements
• Good Understanding of ITIL v3 processes
• Experience with Cherwell ITOM modules which includes Discovery, Orchestration, Event Management, Service Mapping, Service Watch, or Cloud Management
• Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.

• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.

• 2 to 5+years of relevant working experience in Cherwell, any monitoring tools Nagios X1, Solar Winds etc.
• Education qualification:
  
  B. Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college