Contractor

ITOM
- Specialist

Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax

Terms:

W2, 1099 Corp-Corp or 3rd Parties:
Yes

Role: ITOM
- Specialist

Who are we looking for?

An ITOM specialist for a critical project who is one of our biggest clients in the Banking domain. The individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical

Skills:

• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
• Experience with MID server, Import Sets, CMDB & Asset Management
• Experience in Handling Event Management and Event Correlation
• Experience of working in virtual teams as part of transition work streams

Process

Skills:

• Gathering requirements and converting BRD's into technical requirements
• Good understanding of ITIL v3 processes
• Experience with Cherwell ITOM modules which includes Discovery, Orchestration, Event Management, Service Mapping, Service Watch, or Cloud Management
• Ability to execute test plans, create test cases, test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.

Behavioral

Skills:

• Resolve technical issues of projects and explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

• 2 to 5+ years of relevant working experience in Cherwell, any monitoring tools Nagios X1, Solar Winds etc.
• Education qualification:
  
  B. Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college