Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a long-term contract opportunity remotely in Alabama. The ideal candidate is comfortable working with financial systems, handling reporting tasks, and coordinating information needed to support new account setup and ongoing account management.

Responsibilities:

• Manage commercial collection efforts by following up with customers on outstanding balances and working toward timely resolution of open receivables.

• Reconcile customer accounts by reviewing payment activity, investigating discrepancies, and ensuring records are accurate.

• Prepare and distribute customer statements to support regular account follow-up and payment visibility.

• Review new account requests by obtaining credit-related information, including bank and trade references, to support account evaluation.

• Run Dun & Bradstreet reports and use findings to assist with credit review activities for prospective customers.

• Use Microsoft D365 and other computer-based tools to update account information, document collection activity, and monitor receivable status.

• Communicate professionally with customers and internal teams through email and phone to resolve billing and payment questions.

• Support coverage needs during a leave period by learning current processes and maintaining continuity in day-to-day collections operations.