Program Enrollment Leader

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Position:
Enrollment Leader

• Lead a team of Enrollment Specialists, ensuring the highest quality service is provided throughout the enrollment process.
• Receive referrals for new individuals and their employees, assess interest in enrollment offerings, and schedule meetings accordingly.
• Communicate continuously and accurately with referrers and enrollees about enrollment status.
• Troubleshoot issues and answer questions from staff and external customers to keep the enrollment process smooth.
• Train new participants and employees on using the GT Caregiver App, other GT Tools, roles, responsibilities, and program-specific items.
• Provide daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner.
• Evaluate processes and procedures continually, suggesting improvements to enhance operations, efficiency, and service.
• Manage employees, ensuring work is handled efficiently and effectively.
• Offer performance feedback and coaching to each team member on a regular basis.
• Ensure employees have appropriate training and resources to perform their jobs.
• Create and maintain a high‑quality work environment.
• Assist the manager with staffing, training, scheduling, and reward/recognition program development.
• Participate in special or ongoing projects that improve area/processes.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Assist with Docu Sign program documentation and training.
• Help develop and prepare operational plans and project status reports.
• Promote adherence to and uphold the company’s mission and values.
• Perform additional duties as assigned.

• High School Diploma or GED required.
• Associate degree preferred but not required.

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience working on complex projects with critical thinking and problem solving.
• Excellent organizational and administrative skills with demonstrated ability to meet deadlines through planning and organizing.
• Ability to balance work pressure with time management skills.
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience initiating and maintaining a highly effective team.
• Competent in the use of Microsoft programs and the Internet.
• Competence in using Excel.

• Flexible paid time off.
• Competitive wages and benefits.
• Meaningful opportunities for professional growth.